The knowledge base is a very important part of any web hosting company. It helps customers find the answers to their questions themselves. For the web hosting company that means they will have to handle less technical support tickets. The knowledge base should cover the most frequently asked questions related to the web hosting plans and other services the company offers. That can significantly reduce technical support tickets. Additionally, a good knowledge base is great for SEO purposes as long as the company publishes new answers regularly.
The ScalaHosting knowledge base was really outdated. We haven’t added new answers for months. That’s why we want to fix it. We are going to start adding new answers in it for the most frequently asked questions. We believe that it will help many customers and people on the internet looking to find the answer to one of the most frequently asked questions about web hosting.
What did we do?
ScalaHosting has re-designed its knowledge base and made it look much better and easy to read. We also plan to add more functionality to it so that it is more helpful for people. We will review all existing answers and edit them to make sure they answer the question as best as possible. We will look into adding more screenshots for the articles where specific steps need to be done. By illustrating with screenshots it will be much more easier for the visitor to complete the action. We also plan to add many new articles based on the questions we receive from customers. In that way others will be able to find the answer without contacting us. It is a fact that if someone asked a question then someone else has the same question that needs an answer. Answering it once in the knowledge base saves the visitor and our time. Visit the new knowledge base at https://www.scalahosting.com/kb/
Here are some of recent knowledgebase articles we added which we think will be very useful for ScalaHosting customers in the daily management of their web hosting accounts.
We support Let’s encrypt on all our servers since a couple of months. That was missed to be announced but we decided to do so in this article. We will explain about Let’s encrypt and its value to your online business. All customers are able to use the feature no matter which plan or service they use.
Recently, Lori Soard, a freelance writer and editor, interviewed Scala Hosting CEO which we decided to share in our company blog. We think many customers will find the information useful. We have thousands of reseller hosting customers and we believe they will like to know more about Scala Hosting and its success. Then they can probably use some of the steps in their own business and be as successful as we are.
Furthermore you will also see some interesting pictures such as Scala Hosting’s staff having a team building activity on ATV’s and a picture of one of our cabinets showing a couple of servers nicely racked and cabled. Each server has 3 cables going to it. One for the public network, a second cable which we use for the local network and a third cable for IPMI access. The local network is very important. All servers perform their backups on daily basis via that network to ensure we always have an archive of our clients’ data in case they need it. The IPMI device is what Scala Hosting uses to manage their servers. IPMI allows us to start, stop and restart servers. We can install operating systems and perform anything which requires console access.
The interview also mentions Scala Hosting’s unique features which are the reason why clients choose us. Our unique features and dedication to make clients feel happy is the key to our successful business. The hosting market nowadays is highly competitive. It is still hard for people and businesses to find the right web hosting company. The company which will provide quality hosting at affordable price because that is what we do. We provide high quality web hosting services to businesses and individuals at affordable prices. That’s why our clients love us. Read some Scala Hosting reviews on our Facebook page in order to find out. If you are a customer and you want to post your thoughts, we will appreciate if you spend some time and share your experience with us.
About Web Hosting Secret Revealed
Founded in May 2008, Web Hosting Secret Revealed (WHSR) delivers useful information to web hosting shoppers, bloggers, and web marketers. The WHSR website today consists of three different sections – Find A Host, Tools, and Resources. “Find A Host” focuses on serving shoppers who are looking for trustworthy web hosting reviews and guide; “Tools” offers easy-to-use tools to gather information on web hosting services; and “Resources” offers latest smart blogging and digital marketing tips. You can see the team behind WHSR at http://www.webhostingsecretrevealed.net/about-us/
Looking back at 2016 we can certainly say that Scala Hosting had another very successful year in the web hosting industry. We have done a lot to improve the services and add more value to them. We would like to outline below some of the big moments for us that happened in 2016 at Scala Hosting.
30% growth in new customers
We had 30% more new customers compared to 2015. In fact, our November statistics compared to November 2015 show almost 200% increase which tells us we have done a great job by serving our customers well and they recommend us to their friends and business partners for web hosting services.
95% customers satisfaction
95% of the total ratings of our clients in both tickets and live chats were positive.
50% staff increase
In 2016 we have increased our staff members by 50%. We expect our staff to double in 2017.
Upgraded shared hosting plans
We have upgraded both web hosting plans and reseller hosting plans. They now have unlimited bandwidth and some of them come with unlimited disk space too. We have bundled new features with the plans for free such as free ClientExec billing system, free SSL certificates and priority support. Priority support allowed customers to get their issues looked into on urgent basis getting the tickets looked into in less than 5 minutes.
Upgraded SSD Cloud Hosting Platform
We have added 4 times more processing power, 6 times more memory and 3 times more disk space. The ssd cloud hosting cluster now includes hundreds of CPU cores, hundreds of GB’s of RAM, and tens of TB’s of SSD disk space. The upgrades were performed for both our sites in the United States and Europe.
The cloud network was upgraded from 1Gbps to 40Gbps decreasing latency to less than 1ms. The storage was also upgraded. The old storage had 2 copies of data on 2 separate devices. The new ssd cloud cluster keeps 3 copies of data on 3 separate storage devices. The new system utilizes a 100% distributed storage farm with data being encrypted.
Added many new services
We have started multiple new services. We will list them below.
We have written lots of articles in our blog and shared them on social media such as Facebook and Twitter which increased the rank of Scala Hosting in Google. As a result we got 40% more visits from the organic search than in 2015.
Those are some of the big “things” that happened. There were many other minor improvements which we don’t want to mention here because this article will become endless and you may get tired to read it completely.
And now 2017 is coming and we are positively looking at it. There is always room for improvement and we are going to keep up the good work in 2017 too and continue to keep customers happy and continue to increase the value of our services.
We have planned what we are going to improve at the beginning of 2017 to make customers feel better while partnering with Scala Hosting. We are going to upgrade our network to 10Gbps uplinks, look into adding DDoS protection and improve the security of customers’ individual accounts and servers by implementing a new security system which we are going to start testing in January 2017. It will help decrease the number of compromised web sites due to their owners not securing them as they should.
Thank you for your trust and support in 2016.
We are looking to continue working with you in 2017.
We’ve started probably the best reseller hosting special available these days. Our clients can enjoy a huge 75% discount for 6 months. The only requirement is they should pay for 6 months at once instead of monthly but that reduces the total cost from $41.70 to $9.90. You can’t find anywhere reseller hosting with 25GB space and 1TB bandwidth. Moreover, you get lots of free tools with it such as free private nameservers, free CDN and SEO tools, free 100% private label, free backups for the last 7 days, free 1-click installer which you can use to install more than 400 scripts, 24/7 live chat technical support, cPanel/WHM control panel and many more features.
We’ve completed the update of our cloud infrastructure which included both software and hardware updates. There were no interruptions for the ssd cloud servers. This is cloud.
With the update we added an additional 256GB RAM and 3.2TB SSD disk space. We added extra computing resources to handle the load and to ensure our ssd cloud servers have enough available systems resources.
We’ve noticed that many of our web hosting customers are using the Weebly web site builder to build and maintain their web sites. We’ve also received requests from clients to implement Weebly web site builder on our servers. After the web site builder was tested by our systems team we decided to implement it on our shared hosting servers to replace the Rvsitebuilder web site builder.
In the last couple of months, the capacity of hard disks increased alot and that allowed us to offer more space and resources to our customers. We’ve already upgraded the shared hosting plans and now it’s time to do the same for the reseller hosting packages that we offer. Each of the plans will get almost 100% more disk space and all reseller plans except Scala1 will have unlimited bandwidth. We are also extending the money back guarantee period from 30 days to 60 days. The Scala3 and Scala4 plans will now include free ClientExec billing systems.