First things first. I'm admittedly a difficult customer, at least in the sense that I have high expectations for my hosting company. If you consider the relationship you're entering into with a host, it's a bit of a marriage. You are transferring over all your data and clients to them, putting it all in their hands, and asking them to take care of it for you. And if you’ve been in this game a while, you’ve been burned enough to be careful before you choose a new one.
You're trusting them with security, speed, support, etc. And the profit margins in hosting are not usually such that companies can afford to care too much about individual accounts. How could they? They'd go bankrupt.
And so it goes. They promise you the world for a low ball price and you bite.
Things are ok for the first year. But then year 2 rolls around and your renewal fees are a shocker, but switching hosts is a daunting task, so you pay the renewal fees anyways, and lock yourself into a 3 year deal with them to get a better price per year.
All the sudden, you start getting IP blacklisted, the quality of support drops and your sites slow down because they cram tons of other users on your shared server. You are dissatisfied and your clients are complaining. The solution? Oh, no worries, just upgrade to a better plan… for double the price… or get your own Virtual Private Server or a Dedicated Server with SSD and the all new “Hyper-Warp-Mega-RailGun-Grand-Chinese-Buffet-Under-New-Management” feature they are offering for “free”… for triple the price.
So, you bite the bullet and upgrade. Then all hell breaks loose and they:
⁃ Throttle down your account (My experience with GoDaddy),
⁃ Cap your bandwidth (Everyone's experience with VPS),
⁃ Offer you a huge server size but then screw you on the inode count so you can't actual use it (my experience with NameCheap),
⁃ Promise you 24/7 "live" support from "a small and passionate USA based tech team" (No more chatting with Sandeep) but it's actually a snail-mail ticketing system they answer at their own pace (My experience with WebHostPython),
⁃ Sell out to EIG (My experience with Bluehost),
⁃ Create their own crappy panel (since cPanel raised its prices) and force you to switch over to from your beloved cPanel (My experience with SiteGround),
⁃ Or your client list grows and you hear about “reseller” accounts, where you can become your own host and registrar by renting out your server metal to clients and charging them monthly fees, but the “we will migrate all of your old sites over for free!” guarantee turns out to be more complicated then you thought, especially if you want to smash your old hosting file hierarchy into multiple new panel instances and combine old single WordPress installations into WPMU multi-site accounts (My current situation with ScalaHosting).
I’ve seen it all and been threw it all. It’s a complicated and frustrating world out there. I can say though, that throughout this journey to find the best host out there, Scala has not only met the mark, they have bent over backwards and upside-down to stand alone in the industry. These people have thrown logic and caution to the wind when it comes to customer satisfaction. They do not run a cost evaluation on “how much are we paying employee X to talk to customer Y -VS- how much the customer Y is paying each month”. They just deal with it, no matter who you are.
I was also concerned about the structural differences between cPanel and sPanel. And the error prone nature of manual migration vs an automatic cPanel import. I can say that all of my concerns have been addressed at Scala, and then some. And not in a small way. They have blown me away with the amount of concern they have for their customers. My monthly bill is only $12 a month for a VPS and yet they escalated my case to the director level to make sure it was handled properly. They get the big picture and they are in it for the long haul, for sure.
Scala will do right by you.
---UPDATE - First Month---
Had some issues with sPanel, as it's new. But as a company Scala has been available to fix anything, it seems to get better daily and even the top brass are available to jump in and make any issue right. So far it's been a great experience.
ScalaHosting: A Leader in Web Hosting Technology
When we started in 2007, our mission was to make VPS hosting a resource that anyone - students,
developers, business and large-scale teams - can use to build amazing things on the web. That's
why we've worked hard to make the cloud secure, scalable and easy to manage.
We believe VPS should be high-
performance, ultra-secure, and low-cost.
Every website owner in the world can finally have their own cloud VPS
with a control panel, daily backups & snapshots, fully managed by
experts 24/7/365 for just $12 per month.
There isn't any other company in the world which can
match that offer right now.
Our #1 Goal: Our Clients must
be happy no matter what.
At ScalaHosting, we guarantee absolute satisfaction. For 2019,
our customer satisfaction was 99%+.
We intend to keep it that way. We'll do whatever it takes
to make it right for you.
World-class in-house solutions
powering the future of web hosting.
Every day our internal R&D department focuses on changing the status
quo in the web hosting industry.
ScalaHosting Awards and Reviews
It’s simple. Since we released our proprietary technology, critics and web hosting authorities now consistently rank us as the top hosting provider worldwide. While the biggest hosting providers rest on their laurels, we lead the feature of cloud hosting.
by Hosting Facts
Top rated in “Best VPS Hosting Providers in 2020”, after being compared for performance, pricing, and features with thousands of other VPS providers, both managed and self-managed.
Bitcaptcha has the mission to help small business owners increase their productivity and profits. They feature ScalaHosting in the top 3 of their “The 5 Best VPS Hosting Providers of 2020”.
by Digital / WhoIsHostingThis
Digital.com, and their flagship WhoIsHostingThis, are a major player in the industry. Both Digital and WhoIsHostingThis feature ScalaHosting in “Best Web Hosting Providers of 2020”.
by Host Advice
The most popular web hosting directory ranks ScalaHosting in Top 3 VPS Hosting companies. We comply with HostAdvice’s high standards for customer service—efficient, insightful and most of all, helpful.
One of the first hosting directories, started back in 2004, WHTop have one of the largest collections of user reviews. It ranks ScalaHosting in 1st place in both the Cloud and Shared hosting categories.
HostingTribunal is one of the uprising web hosting directories, currently maintaining the highest Alexa Rank in this segment. ScalaHosting is their “Best VPS Hosting Providers For 2020 (Analyzed & Compared)” list, after being compared with hundreds of other VPS providers.
A rising star and among the fastest growing in the review segment, ranking ScalaHosting as #1 for VPS Hosting, after being an anonymous customer with us for more than 6 months.
“We used ScalaHosting to build our digital data-room and manage project files. The service was exceptional and we had 100% uptime! Keep up the good work, guys!”
General Director of Veolia Group Poland
“First I thought that SPanel is an alternative, but now I’m certain that it’s one of the best investments our company has ever made! I’ve migrated over 90 websites over to ScalaHosting and their support was fast and effective through the whole process.”
CEO at Serpact
“I’ve seen it all and been through it all. (Hosting) It’s a complicated and frustrating world out there. I can say though, that throughout this journey to find the best host out there, ScalaHosting has not only met the mark, they have bent over backwards and upside-down to stand alone in the industry.”
“I've been with ScalaHosting since 2017, and found it a huge improvement over my 6 years on Bluehost. I've appreciated the personal support, the speed, and the ease of installing SSL certificates. For me, it's been a great host.”
Join the highest rated cloud hosting of 2020!
Try ScalaHosting for 30 days, worry-free. Your site will be up 99.99% of the time, faster and more secure than ever. Or we’ll fully refund you to the last cent. Guaranteed!
Creating a Safer, Faster Web For All
Even Google confirms that security is the biggest issue today. And with open-source platforms and
shared hosting, it's even easier for hackers to compromise sites.
We believe the shared hosting model is broken - it loads slower, ranks slower, it's much less secure.
And until Scalahosting, VPS providers were just not there yet on value...
Our proprietary solutions allow for lighting-fast load, security and easy server management now help
thousands of business worldwide to fully harness the web.
You're being overcharged for
hosting. So we fixed it.
The last 4 years, our CloudLab developed the following innovative
solutions which allowed every website owner to have a fully managed
SSD cloud VPS with a control panel compatible with cPanel, SShield
real-time security system and daily backups with 2 snapshots - all for a price that is
lower than the price for the cPanel license only.
We take care of speed and reliability
so you can focus on building
amazing experiences on the cloud.
The cloud clusters of ScalaHosting are high availability and reliability,
without a single point of failure, and our IaaS solution is all automated
to achieve the highest possible uptime.
Combined with enterprise-grade SSD drives, your websites will
load almost instantly.
We never overload our servers.
Most web hosting providers are adding more and more accounts to
their servers to increase their profits and that way their servers become
overloaded, resulting in slow site loading, downtime and bad service.
We set strict limits and you get dedicated guaranteed resources. This
means more uptime, even faster load speeds, and more happy clients.
We provide award-winning 24/7/365
Your satisfaction is of the utmost importance to us. Our team is
there for you to resolve any issues you may have, any time.
Avg. Live chat response time: INSTANT
Avg. Ticket response time: 15 minutes
Meet Our Team
Our team is the key to our success. To keep developing cutting-edge solutions and experiences through innovation. To keep empowering entrepreneurs, giving them all the tools they need to set up, secure and grow their businesses.
The leaders driving our company culture, vision and success.
Vladislav GeorgievCo-founder, Chairman & CEO
“I have always been passionate about servers and building tools to make server management easy and efficient. After 20 years of experience I want to bring the hosting industry to the next level and make the Internet a safer place for everyone. That’s why I started building the SPanel all-in-one cloud management platform and the SShield cyber-security protection system. They allow every website owner to have their own fully managed VPS at the same price as shared hosting increasing security, scalability and speed. I love spending time with my family, riding my Repsol Honda at the track, going to the gym or coding a new great feature in SPanel that someone asked for an hour ago.”
Hristo RusevCo-founder & CEO
Hristo is managing and growing the strategic partnerships and relationships with current and future investors. Before focusing 100% on growing ScalaHosting, Hristo was a successful entrepreneur and equity partner in various companies engaged in financial advisory and M&A. He also used to be a full-time Business Strategy Consultant for large corporations and financial institutions like Veolia, Dalkia, Skoda, Credit Suisse Group, and CEZ.
Lyubomir LyubenovCo-founder & Deputy Chairman
“I am a passionate programmer and technology nerd, keeping both eyes on the bleeding edge of technology and have always felt right at home sharing my passion with the rest of the team. I feel inspired when i am able to help someone in need or to improve the lives of others.”
The advisors who help us shape the future of the hosting industry.
Konstantin has an engineering degree and an international relations degree. He is a serial entrepreneur and an angel investor who launched and successfully exited three technology companies. Konstantin invested in data management technologies, data analytics and hosting infrastructure.
Aleksandar is a Partner at the NV3 Fund and Investment Manager at NEVEQ II Fund – early stage VC funds investing in tech-enabled businesses. He is actively engaged in the investment, portfolio management and exit processes. Aleksandar is a BoD member and member of the M&A committee at four portfolio companies with global footprint and total revenue of over 50M. Previously, he was a Strategy Consultant at Roland Berger where he worked on various large-scale projects in CEE including internationalization strategy, strategic and business planning and market-entry projects.
The champions behind our 99%+ customer satisfaction.
GeorgeDirector of technical support
George is the Director of Technical Support Operations where he leads and motivates our talented customer support team. George and his team are responsible for delivering exceptional technical support, help and solutions to the customers of ScalaHosting.
PeterDirector of customer service
Peter has 15 years of experience in the hosting industry. He started as a sales representative for some of the major hosting companies and later on pursuit a career as a sales & customer service manager. His main expertise has since been focused on customer care.
DeyanTechnical support supervisor
Deyan is leading and mentoring the Technical Support Team performing staff reviews, communicating and adhering to new procedures, policies and goals. He is a strong information technology professional with a Bachelor's degree in Computer science. As a team leader, Deyan’s biggest goal is to help employees and the company grow quickly and efficiently.
ValentinTechnical support supervisor
Valentin is a Technical Support Lead and an experienced Linux System Administrator. He is responsible for the effective provisioning, installation/configuration, operation and maintenance of systems software and infrastructure.
ScalaHosting USA HQ
Scala Hosting LLC,
1999 Bryan Street, Suite 900
Dallas, Texas 75201, USA
We do things differently. We want you to stick because you love our hosting,
not because you're locked in.
99% of our customers are happy. Here's what we guarantee...
30-DAY MONEY-BACK GUARANTEE
Many other hosts refuse to offer refunds and or simply close the window after 24 hours. We do things differently. You'll love our hosting - And if for some reason your're not 100% satisfied, we'll issue you a full refund. No questions asked.
99.99% UPTIME GUARANTEE
Thanks to our self-healing cloud infrastructure, our servers are capable of performing complex repairing and maintenance tasks automatically. Maximum uptime is guaranteed.
When a compromised account on a shared server sends SPAM your IP gets blacklisted and your emails stop being delivered (or delivered to the spam/junk folder). Your server will come with a dedicated IP address which will never get blacklisted, and your emails will always reach your recipients.
Hosting providers cannot guarantee your website will always get the resources it needs to run smoothly. Any website may degrade the performance of the server at any time. Isolating your website from the crowd to its own server fixes that.
100% CUSTOMER SATISFACTION
That's why we are ranked #1 in TrustPilot and WHTOP. Just search for "SCALA HOSTING REVIEWS" in Google and see what clients say about us, or simply read hundreds of glowing third-party reviews.
"Love u guys, been your customer for about 2 years.. nothing to complain, from negotiating deals to shutting down our services due to Covid.. support is amazing as well, even after services down you helped us to get it up to restore some files we thought we lost.. I appreciate that big time.."
"Really helped me with all my needs and cut straight to the chase. Very professional and informed. Customer Support is the reason I stay. The support team is amazing, I had a problem I couldn't seem to fix for hours and they helped me fix it in under 10 minutes, they respond instantly too!"
"I have to tell you that your support is most efficient always. Your answers are very quickly and always you are very kind. I am working in present with more than 20 Web hosting companies, and in the past with other 30-40 that I leave them. You are truly the best."
"I have used 5 different hosts, this is the best customer service I have ever seen. Even faster than Siteground.
Would definitely recommend.
They just helped me in 5minutes at 1:30am!"
"My Hosting Heroes!!
I was a year into a 3-year prepaid hosting plan with Siteground, hosting 9 sites, and after suffering through an ENTIRE YEAR of problem after problem, I couldn't take it anymore. It was horrible having my sites hosted by Siteground... Read more"
"Needed speed and support... Did I get it?
I host around 20 websites. Two things are important, speed and support. Speed is lightning fast, no complaints. Support, that's not easy to know until things go wrong. Well, things went wrong today and... Read more"
"I started my business as a web developer and I chose scalahosting 11 years ago and I plan to continue to hire the services of the company for its reliability, efficiency and excellent technical support."
"I just made the transition from a VPS CPanel server to the VPS SPanel server. Their technician, Vasco, along with sales person Angel, led me through the process and answered every question and concern I had. I've been with Scala Hosting for three years now and their support has been... Read more"
Danish Naeem Ashrafi
"I've been using scala hosting for like 6 years now and I have about 15+ different accounts with them i have never faced a downtime and i really really really love their support! Recently had a chance to chat with one of their agent named Alex C. he helped me with migrating... Read more"
"One year later and we are very happy we decided to go with Scala Hosting. Response time from the support team and friendly service far exceeds any other service provider we've encountered. Very deserving of a 5 star rating!"
"I started with a shared reseller hosting package with Scala Hosting and the speed was decent. Then I upgraded to their basic VPS plan = now my sites are screaming fast! Subsecond load times for almost all sites and pages!"
"I have been with Scala Hosting for a very long time, so my comments are based on years of experience. Most website developers know what they are doing - I am not one of them. I am an engineer and scientist trying to get my website up with no background... Read more"
"One of the best things about Scala Hosting is the customer service, they are friendly, helpful, patient and always ready to help you with anything else. I have used Godaddy and Blue Host, both of whom have fairly good customer service, Scala actually stands out amongst these two big names."
"I purchased a VPS hosting account to host client websites. Their product is great, but their service is absolutely out of this world amazing. The migration across was seamless (all 25+ sites) - quick and without a hitch. I'm not a sys admin, but I don't need to be - I've had a few teething... Read more"
"Hosting and support with quality!
I've been with ScalaHosting for more than 7 years and what can I say, they are amazing, their support is A++ is something out of this world. Always up front, always polite and always on time. About pricing, they are just in the... Read more"
"I have been with Scala web host for over seven months now and have had no problems with my site whatsoever. support service is superb, it is an extremely professional web hosting provider and usually manages to answer support tickets in 5 minutes or less... Read more"
"For service and support I give Scalahosting a 10-stars rate and I highly recommend them. I have been using their shared hosting for some time now and I'm more than impressed with the speed of my websites. The customer service is amazing and they are always helping me... Read more"
"Complete novice here. The support at Scala Hosting is making building my website possible. So glad I researched my hosting choice and not sorry I jumped in at a three year subscription. Highly recommend them."
"Just the best
We have been a loyal customer since 2008 or 09 and year after year you guys have been amazing, service, support, innovating as soon as possible."
"Thank you, iv been with you 10 years i have 4 reseller accounts and you are the most respecful curtious people iv ever known in a hosting company , service is always first class and from time to time i have had a little friendly banter with the customer service team , amazing company thank you"
"Top notch Communication
We are very satisfied with scalahosting. Their communication respond is top notch!"
"I am a satisfied customer of scala hosting since last eight years. Their services are no doubt top class with well responsive customer support.
"Excellent web host. Very very good technical service and really good pricing on a sliding scale. So you can have the basic or upgrade to very powerful server"
"The best hosting service around!
I've been using Hosting services for over 30 years. Scala is the best one I've found and I've been with them for years now. I have their managed service which means they either help me do or they do what needs to be done to manage... Read more"
"A host you can rely on
I've been a developer for 12 years and I've have horrible experiences with several hosts. So far ScalaHosting has been great (after 15 months of working with them). Reliable server, good support, affordable, no hidden fees... Read more"
"Wonderful! Terrific! The Bomb!
The most professional, helpful hosting company I have ever used. Wonderful!!!"
"Excellent experience from Scala Hosting. The Spanel is awesome I can add unlimited domains, the support team is amazing and help quick when you stack or having any issue whether its hosting/web related. Great job guys"
"Best Hosting and Support Services
I would like to commend Scala hosting for providing Best and cheap hosting services plus their timely attendance to our support queries."
"My experience has been great with scalahosting.
The support team is always on ground to help with both minor and major issues ive heard all these years.
Keep it up."
Just trialling the service at the moment. All tickets raised have been replied to within the hour. Very helpful staff. I am probably going to take out a subscription."
"after the transfer of A2 hosting sites to ScalaHosting, with the change of panel, from Cpanel / WHM to Spanel, some problems occurred, but the ScalaHosting team was tireless to correct these problems. Now I'm just waiting for the integration of the Spanel with WHMCS"
"GREAT TECH SUPPORT, 100% RECOMMENDED!
So far so good with SCALA after disappointment with another hosting provider i ended up here at scala with a superior and coordinating support team after a month of searching for a reliable hosting provider!... Read more"
"Excellent services, Talented and professional team, Great support and acceptable prices.
Keep it up and going guys
Love your work"
Muhammad Aslam al Hindi
"I asked ScalaHosting for a managed VPS. They gave me a trial for 1 week, so I can see the spanel (their replacement for cpanel). I went for it and found it lightweight and fast for novice people who just want to kickstart their first VPS. Once I was satisfied with the server... Read more"
I like the type of technical support they provide me, the technicians are very patient and always solve my problems."