T. Ross

My Hosting Heroes!!

I was a year into a 3-year prepaid hosting plan with Siteground, hosting 9 sites, and after suffering through an ENTIRE YEAR of problem after problem, I couldn't take it anymore. It was horrible having my sites hosted by Siteground--an absolute nightmare. I went with them off a recommendation for their speed. What a JOKE!

For months I had to contend with each of my WordPress sites crashing intermittently, sometimes multiple sites at a time only to ask for help and get conflicting answers yet NO solutions. None of their tech team had a clue at all. I got different answers to the same question, depending on who was online. And it took hours and days to get a response at all, even wrong ones.

Then there was my email. Half the time I couldn't be sure it was delivered. I was constantly getting feedback that people hadn't gotten my email or that my emails went straight to spam (with none of the typical justification for emails that go to spam). Siteground's spam filter (SpamExperts) is a joke. Absolute garbage. My emails would get stuck in there and they couldn't even figure out how to get them out. This last time, it caught 20+ emails from whitelisted senders and would not deliver them no matter how many times I re-whitelisted or directed the emails to deliver/release from quarantine. It would only duplicate the email and quarantine everything again. Turning the spam filter off didn't even fix it. It seriously took them a WHOLE WEEK to resolve this last problem, but by the time they did, thank God, I'd already moved my sites to ScalaHosting and had been up and running for days already. I have no idea if they fixed it for real or not.

And on top of that, SG's tech support was condescending and acted like they didn't know what I was talking about, like I was wrong and there wasn't really a problem because they were too lazy and trifling to look into it to even see what was going on without me INSISTING! Why do I have to do all that just for help with their raggedy servers!? I had to refer back to previous issues for them to see I DID have a clue and that THEY were at fault yet again. It was insane. Pisses me off all over again just to think about it.

Even knowing I wouldn't get a refund, I had to get the hell away from those fools and their incompetence. After extensive research of all hosts, VPS plans, and customer service ratings, I switched to ScalaHosting's cloud VPS hosting, still scared and anxious that I would find more of the same incompetence and terrible service. But OMG it is absolutely the OPPOSITE!

I can't tell you how REFRESHING it is to have a tech team who, first of all, understands exactly what I am saying every time I have an issue or question; secondly, knows precisely how to fix it or answer it; AND, third, gets it done faster than I can even refresh the page to see if they responded yet. It is utterly unreal.

It was WORTH losing $150 or however much I threw away fooling with Siteground to be rid of them and finally have a skilled, knowledgeable, competent, reliable, responsive, and not to mention kind and caring support team with ScalaHosting. I have had not a single web hosting issue, no outages, and no 500 errors since I switched and the one email delivery problem I had was resolved in like two seconds, I kid you not.

Do yourself a favor and go with ScalaHosting. Avoid Siteground like COVID-19 and the Plague.

Steven Webb

Needed speed and support... Did I get it?

I host around 20 websites. Two things are important, speed and support. Speed is lightning fast, no complaints. Support, that's not easy to know until things go wrong. Well, things went wrong today and I'm pretty good with code and normally fix most things myself. I couldn't, far too complex for me. This is where their support kicked in, they solved the problem kept me updated and I never had to wait more than 15 minutes for a reply to my endless tickets. I now know I'm going to be looked after when things go wrong. Highly recommended.

Daniel devore

I just made the transition from a VPS CPanel server to the VPS SPanel server. Their technician, Vasco, along with sales person Angel, led me through the process and answered every question and concern I had. I've been with Scala Hosting for three years now and their support has been awesome, and always immediate. I'm a very happy Scala customer.

Danish Naeem Ashrafi

I've been using scala hosting for like 6 years now and I have about 15+ different accounts with them i have never faced a downtime and i really really really love their support!

Recently had a chance to chat with one of their agent named Alex C. he helped me with migrating the sites to the updated server and guided me properly a well :)

Thank you Scala!!!!

Kitty-Justin

I have been with Scala Hosting for a very long time, so my comments are based on years of experience. Most website developers know what they are doing - I am not one of them. I am an engineer and scientist trying to get my website up with no background in HTML coding, JAVA - you name it I don't know it. Scala Hosting tech support has helped me understand what is going on and how to fix my problems. I used the BoldGrid page builder to help with setup. For a website for my sister, I used Elementor Pro page builder and Phlox Pro template. The new page builder created more questions which the tech support team helped me through.

Liam Dean

I purchased a VPS hosting account to host client websites. Their product is great, but their service is absolutely out of this world amazing. The migration across was seamless (all 25+ sites) - quick and without a hitch. I'm not a sys admin, but I don't need to be - I've had a few teething problems, but they have always been there 24/7. If you don't use them, you are making a mistake.

Jorge Marquez

Hosting and support with quality

I've been with ScalaHosting for more than 7 years and what can I say, they are amazing, their support is A++ is something out of this world. Always up front, always polite and always on time. About pricing, they are just in the market range and sometimes below, and one last thing but not last, is that they are always up to date, they use the latest technology and always innovating.

100% recommended!!

Joseph stallen

I have been with Scala web host for over seven months now and have had no problems with my site whatsoever. support service is superb, it is an extremely professional web hosting provider and usually manages to answer support tickets in 5 minutes or less. Their unique features can't be beat - basically, you can do anything you'd ever need to do.

Roman Shabeer

For service and support I give Scalahosting a 10-stars rate and I highly recommend them. I have been using their shared hosting for some time now and I'm more than impressed with the speed of my websites. The customer service is amazing and they are always helping me. They are also cool for running Joomla sites. When I was asked to create a web page for a friend I went straight to ScalaHost and I will continue to both use and recommend them to everyone.

Roman Shabeer

The best hosting service around!

I've been using Hosting services for over 30 years. Scala is the best one I've found and I've been with them for years now.
I have their managed service which means they either help me do or they do what needs to be done to manage and administer my website accounts (short of coding).
For me the biggest thing I like about Scala is their technical support respose times AND that they solve my technical problems in a timely manner.
In short they are the best hosting service around.

Dimitris Mouroulis

A host you can rely on

I've been a developer for 12 years and I've have horrible experiences with several hosts. So far ScalaHosting has been great (after 15 months of working with them). Reliable server, good support, affordable, no hidden fees. Time will tell, but from my experience so far, I hope I finally found a host I can rely on.

Dino Francis

GREAT TECH SUPPORT, 100% RECOMMENDED!

So far so good with SCALA after disappointment with another hosting provider i ended up here at scala with a superior and coordinating support team after a month of searching for a reliable hosting provider!..Had a multisite issue that moved from Level 1 support to 2,3 through to the director support and was fix in less than 5mins! impressive! never heard things like, we don't support multisite, get a development etc that was so common with previous host! Kuddos to George C and his support crew!

Muhammad Aslam al Hindi

I asked ScalaHosting for a managed VPS. They gave me a trial for 1 week, so I can see the spanel (their replacement for cpanel). I went for it and found it lightweight and fast for novice people who just want to kickstart their first VPS.

Once I was satisfied with the server performance, I asked them to migrate my websites as well as emails from shared hosting plan to VPS. (I had almost never had any issue with shared hosting as well, but I needed VPS to manage traffic on 2 ecommerce websites without performance lag.)

Within 15 minutes of migration request, they started the process. Their online chat support is just so nice that I can't be satisfied with any other platform.

I actually had to cancel my services from a well known hosting platform after I found that chat support was disabled due to more requests.

They will seem costly to you, but thay is because real hardware is being offered to you. You are NOT sharing same resources with other users while being called a cloud server. Your resources are genuinely yours.