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ScalaHosting Improving the Knowledgebase

The knowledge base is a very important part of any web hosting company. It helps customers find the answers to their questions themselves. For the web hosting company that means they will have to handle less technical support tickets. The knowledge base should cover the most frequently asked questions related to the web hosting plans and other services the company offers. That can significantly reduce technical support tickets. Additionally, a good knowledge base is great for SEO purposes as long as the company publishes new answers regularly.

knowledgebase

The ScalaHosting knowledge base was really outdated. We haven’t added new answers for months. That’s why we want to fix it. We are going to start adding new answers in it for the most frequently asked questions. We believe that it will help many customers and people on the internet looking to find the answer to one of the most frequently asked questions about web hosting.

What did we do?

ScalaHosting has re-designed its knowledge base and made it look much better and easy to read. We also plan to add more functionality to it so that it is more helpful for people. We will review all existing answers and edit them to make sure they answer the question as best as possible. We will look into adding more screenshots for the articles where specific steps need to be done. By illustrating with screenshots it will be much more easier for the visitor to complete the action. We also plan to add many new articles based on the questions we receive from customers. In that way others will be able to find the answer without contacting us. It is a fact that if someone asked a question then someone else has the same question that needs an answer. Answering it once in the knowledge base saves the visitor and our time. Visit the new knowledge base at https://www.scalahosting.com/kb/

Here are some of recent knowledgebase articles we added which we think will be very useful for ScalaHosting customers in the daily management of their web hosting accounts.

How to configure my email in Microsoft Outlook?

How to restore my data from backups?

How to create a custom php.ini file?

How to change the PHP version of my account?

How do I setup private nameservers?

Which SSL certificate to choose and how to configure it?

Why are my emails delivered to the spam folder?

How to point my email to Gmail?

Scala Hosting: Taking Reliability to a New Level

Recently, Lori Soard, a freelance writer and editor, interviewed Scala Hosting CEO which we decided to share in our company blog. We think many customers will find the information useful. We have thousands of reseller hosting customers and we believe they will like to know more about Scala Hosting and its success. Then they can probably use some of the steps in their own business and be as successful as we are.

scala hosting logo

Interview details

The interview covers multiple topics. It provides information about how Scala Hosting has been planned and how long that process took. What steps were taken to choose our datacenter we partnered with and some personal information. The interview was published on one of the top blogs about web hosting. You can read the full interview at http://www.webhostingsecretrevealed.net/blog/interviews/scala-hosting-taking-reliability-to-a-new-level/.

Furthermore you will also see some interesting pictures such as Scala Hosting’s staff having a team building activity on ATV’s and a picture of one of our cabinets showing a couple of servers nicely racked and cabled. Each server has 3 cables going to it. One for the public network, a second cable which we use for the local network and a third cable for IPMI access. The local network is very important. All servers perform their backups on daily basis via that network to ensure we always have an archive of our clients’ data in case they need it. The IPMI device is what Scala Hosting uses to manage their servers. IPMI allows us to start, stop and restart servers. We can install operating systems and perform anything which requires console access.

The interview also mentions Scala Hosting’s unique features which are the reason why clients choose us. Our unique features and dedication to make clients feel happy is the key to our successful business. The hosting market nowadays is highly competitive. It is still hard for people and businesses to find the right web hosting company. The company which will provide quality hosting at affordable price because that is what we do. We provide high quality web hosting services to businesses and individuals at affordable prices. That’s why our clients love us. Read some Scala Hosting reviews on our Facebook page in order to find out. If you are a customer and you want to post your thoughts, we will appreciate if you spend some time and share your experience with us.

About Web Hosting Secret Revealed

Founded in May 2008, Web Hosting Secret Revealed (WHSR) delivers useful information to web hosting shoppers, bloggers, and web marketers. The WHSR website today consists of three different sections – Find A Host, Tools, and Resources. “Find A Host” focuses on serving shoppers who are looking for trustworthy web hosting reviews and guide;  “Tools” offers easy-to-use tools to gather information on web hosting services; and “Resources” offers latest smart blogging and digital marketing tips. You can see the team behind WHSR at http://www.webhostingsecretrevealed.net/about-us/