How to Set a Contact Email in SPanel?

Uptime is crucial for any online project, no matter how big or small. At ScalaHosting, we do everything we can to ensure that our servers offer the best and most secure possible hosting environment for your projects, and we’re pretty sure that you put a lot of effort into configuring your websites to the best of your ability as well.

Unfortunately, even with the best possible setup, problems can appear that could disrupt your website’s normal operation. If these problems do occur, you need to be aware of them before it’s too late.

In most cases, if you take timely actions, you can prevent your website from going down, and you can save yourself (and your end-users) a lot of frustration. You need to be warned about any potential problems, however, and this is where SPanel’s Contact Email comes in.


Why is it important to set a contact email in SPanel?

SPanel is ScalaHosting’s proprietary all-in-one hosting account management platform. It comes with all our shared and managed VPS plans, and its goal is to ensure that you can manage your hosting service through a simple, easy-to-use interface without the need to pay hundreds of dollars in licensing fees.

As useful as it is, SPanel can’t resolve certain problems that are connected to the growth of your project and the dynamic online landscape. As your website becomes bigger and more popular, for example, it is bound to take up more space, and eventually, it can reach your account’s disk space limit. And no matter how big or popular it is, it can always fall in the hackers’ sights.

If your website is reaching the hosting account limits, users will start to get errors, and it could even go down completely. If it’s under attack, the consequences could be even more severe, especially if you don’t act quickly.

To ensure that you have the best possible chances of resolving these issues as quickly as possible, SPanel can notify you when they arise. It needs to know how to contact you, however, which is why it’s important to set a contact email.


Why isn’t the contact email preset by default?

You may be wondering why we don’t simply use the email address you give us during the signup process. The truth is, while some of you are probably managing your entire project on your own, plenty of website owners hire professionals who are responsible for keeping the hosting account going and are better equipped to deal with this sort of situation. Ideally, they will be the ones who get the notifications first and their email address should be set as a contact email.

There’s just one thing you need to bear in mind. Some problems might also affect your email service, which is why we don’t recommend setting an email situated on your hosting account as your contact email.


Setting a contact email through SPanel

To set a contact email address, you simply need to log into Spanel’s user interface and go to Contact Email under the Settings section. Enter the contact email in the field and click Change Email. In a second, a message telling you that the update was successful will appear. Using the same steps, you can change your contact email whenever you like.



Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.

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