ScalaHosting Improving the Knowledge base
The knowledge base is a very important part of any web hosting company. It helps customers find the answers to their questions themselves. For the web hosting company that means they will have to handle less technical support tickets. The knowledge base should cover the most frequently asked questions related to the web hosting plans and other services the company offers. That can significantly reduce technical support tickets. Additionally, a good knowledge base is great for SEO purposes as long as the company publishes new answers regularly.
The ScalaHosting knowledge base was really outdated. We haven’t added new answers for months. That’s why we want to fix it. We are going to start adding new answers in it for the most frequently asked questions. We believe that it will help many customers and people on the internet looking to find the answer to one of the most frequently asked questions about web hosting.
What did we do?
ScalaHosting has re-designed its knowledge base and made it look much better and easy to read. We also plan to add more functionality to it so that it is more helpful for people. We will review all existing answers and edit them to make sure they answer the question as best as possible. We will look into adding more screenshots for the articles where specific steps need to be done. By illustrating with screenshots it will be much more easier for the visitor to complete the action. We also plan to add many new articles based on the questions we receive from customers. In that way others will be able to find the answer without contacting us. It is a fact that if someone asked a question then someone else has the same question that needs an answer. Answering it once in the knowledge base saves the visitor and our time. Visit the new knowledge base at https://www.scalahosting.com/kb/
Here are some of recent knowledge base articles we added which we think will be very useful for ScalaHosting customers in the daily management of their web hosting accounts.