How to set my mail server to my business email hosting plan?

There are two options to start using your business email hosting service with your domain name.

By using our nameservers

If you don’t have a web site yet and you are going to use your domain name just for e-mail services then you can set our nameservers to your domain. Then allow 24 hours for DNS propagation and your domain will start pointing to our server. All e-mails sent to e-mail addresses will be delivered to our mail server. To set the nameservers you need to login to the control panel of the company where you registered the domain name and change the nameservers from there. If you ordered the domain name together with the business email hosting service from us, the nameservers will be automatically set to the correct ones by us and you will not need to change anything in that regard. If the domain was registered from another company you will need to login to their control panel to do the nameservers changes.

By changing your MX record

If you have a web site hosted elsewhere or on a server with ScalaHosting but you want to have your emails served by our business email hosting solution then you will need to change the MX entry for your domain name. You can do so from cPanel. Once you login to cPanel click on the Zone Editor icon which is under the Domain section. Then follow the steps below.

  • Remove the existing MX record
  • Add a new MX record pointing to your new mail server. You can find the hostname of your new mail server in your welcome email with the login details for your business email hosting plan.

add mx record

For Priority you can use 0 (zero) and for Destination use the hostname of your mail server from the welcome e-mail. Then click on the Add New Record button.

  • After that change the Email Routing to Remote Mail Exchanger. This is very important.

remote mail exchanger

Allow 4-6 hours for DNS changes to take effect.

If you activated SpamExperts for your business email hosting service it will protect your main domain and filter 99.96% of the SPAM messages with no extra configuration. That service is available for the SmallBiz and Corporate mail plans. In that case you need to add 2 MX records for your domain name. with priority 10 with priority 20

To activate SpamExperts for your email hosting plan you need to login to cPanel and click on the SpamExperts icon. If you are using our nameservers the MX entries will be automatically configured for you. If you are using 3rd party nameservers you will need to configure them manually.

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Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.


  1. Kallymobe

    March 25, 2017 / 15:18

    Can I send 1000 email Per hour from my webmail because I have list of my subscribers with me

    Live feedback please

  2. ScalaHosting
    ScalaHosting Staff

    March 25, 2017 / 15:34

    Yes, you can. You can use either cPanel’s Webmail, or an external email client such as Thunderbird, Outlook, etc.

    If you have any queries, please open a ticket with Support Department or send us direct email to

  3. Roberto Salazar

    September 4, 2017 / 23:51


    My nameservers are pointing to scalahosting, the dns lookup shows the correct nameservers but 0 records.

    1. ScalaHosting
      ScalaHosting Staff

      October 12, 2017 / 16:55

      Hello Roberto. We have missed your comment. In regards to your nameservers question, if you are using ScalaHosting nameservers and your web site is not loading please open a ticket with technical support and they will resolve the issue for you. That might have already happened.

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