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General questions

Q: Do you have 24/7 technical support?

A: Yes, we provide 24/7 e-mail and live chat support.

Q:Can I pay monthly?

A: You can pay for 1, 3, 6, 12, 24 or 36 months. If you pay for 6 months you get 5% discount, 10% for 12 months, 15% for 24 months and 20% for 36 months.

Q: How can I pay you?

A: We accept credit cards, bank transfers and PayPal payments.

Q: Can I host unlimited domains?

A: Yes, you can add an unlimited number of domains until you reach your disk space or bandwidth limits.

Q: Do you allow overselling?

A: We can enable overselling for your account on request but there will be a limit of the number of accounts you can create with overselling enabled. Check our Terms of service for more information.

Q: Where are your servers located?

A: We have servers in the US and Europe. You can decide which datacenter you want your hosting plan to be activated at while you order.

Q: Do you have an uptime guarantee?

A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the uptime is less than 99.9% we will issue a refund for that month.

Q: What is your servers’ configuration?

A: We use single E3 and dual E5 processors on our servers with 32GB RAM and gigabit connectivity. All new servers are SSD-powered.

Q: Do you have daily backups?

A: Yes, we do. We use the R1soft CDP backup technology which allows us to create multiple restore points for your account hence you can restore backups for the last 7 days (1 backup for each of the last 7 days). Moreover, we have integrated the backup into cPanel so that you can perform the restores without contacting us.

Q: How long does it take to activate my account?

A: New accounts are setup within 24 hours as per our terms of service. In most cases, your account will be setup within 5-6 hours or even instantly depending on what time you signed up and if billing department is online at that time.

Q: Do you allow porn content?

A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your web site. You can’t upload mp3’s or files from your computer to use our services as storage. Such accounts will be terminated.

Q: Do you have money-back guarantee?

A: Yes. We have a money-back guarantee. You can read about it in our Terms of service.

Q: Do I pay extra for private nameservers?

A: No. You just need to open a ticket and request it.

Do you manage lots of web sites? Are you looking to start a web hosting company? A reseller hosting plan will make your life easier in managing multiple accounts via one control panel. Get the best reseller hosting plan for just $1.65 / mo.
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