General questions

Q: Do you have 24/7 technical support?

A: Yes, we provide 24/7 e-mail and live chat support.

Q: Can I pay monthly?

A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or 3 years.

Q: How can I pay?

A: We accept credit cards, PayPal and bank transfers.

Q: Can I host unlimited domains?

A: Yes, you can add an unlimited number of domains until you reach your disk space or bandwidth limits.

Q: Where are your servers located?

A: We have servers in the US and Europe. You can decide which data-center you want your hosting plan to be activated at while you order.

Q: Do you have an up-time guarantee?

A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the up-time is less than 99.9% we will issue a refund for that month.

Q: What is your servers’ configuration?

A: We use dual Intel E5 processors, 512GB RAM and gigabit connectivity. All new servers are SSD-powered.

Q: Do you have daily backups?

A: All managed virtual servers and shared hosting plans come with free daily backups.

Q: How long does it take to activate my account?

A: New accounts are activated immediately unless your order is flagged for a manual verification. In such case we will require more information to verify the order and activate the account which usually takes less than an hour.

Q: Do you allow porn content?

A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your web site. You can’t upload mp3’s or files from your computer to use our services as storage. Such accounts will be terminated.

Q: Do you have money-back guarantee?

A: We have a 30-days money-back guarantee. No questions asked.

Q: Do I need to pay extra for private name-servers?

A: Private name-servers are included with your VPS or reseller hosting plan.

2 Comments

  1. Charles Bovalis

    April 4, 2020 / 05:30

    Do you offer Shoutcast service ? What are my options ?
    Thank you.

  2. ScalaHosting
    ScalaHosting Staff

    June 29, 2020 / 18:35

    Hi Charles. You can install Shoutcast service on a self-managed VPS. We can install it for you too for an extra charge on a CentOS server.

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