General questions

Q: Do you have 24/7 technical support?

A: Yes, we provide 24/7 e-mail and live chat support.

Q: Can I pay monthly?

A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or 3 years.

Q: How can I pay?

A: We accept credit cards, PayPal and bank transfers.

Q: Can I host unlimited domains?

A: You can host as many domains as you want on all ScalaHosting plans except for the Mini shared hosting package.

Q: Where are your servers located?

A: We have servers located in two locations in the US (Dallas and New York) and another data center in Europe (in Sofia, Bulgaria). If you opt for one of our SPanel managed VPS solutions, you can also deploy your virtual server in one of 21 locations provided by our partners from AWS and DigitalOcean.

Q: Do you have an up-time guarantee?

A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the up-time is less than 99.9% we will issue a refund for that month.

Q: What is your servers’ configuration?

A: We use dual Intel E5 processors, 512GB RAM and gigabit connectivity. All new servers are SSD-powered.

Q: Do you have daily backups?

A: All managed virtual servers and shared hosting plans come with free daily backups.

Q: How long does it take to activate my account?

A: New accounts are activated immediately unless your order is flagged for a manual verification. In such case we will require more information to verify the order and activate the account which usually takes less than an hour.

Q: Do you allow porn content?

A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your website. You can’t upload mp3’s or files from your computer to use our services as storage. Such accounts will be terminated.

Q: Do you have money-back guarantee?

A: We have a 30-days money-back guarantee. No questions asked.

Q: Do I need to pay extra for private nameservers?

A: Private nameservers are included with your VPS or reseller hosting plan.

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