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Why Scala Hosting doesn’t offer unlimited space and bandwidth?

We are getting lots of requests on daily basis for web hosting plans which will offer unlimited web space and bandwidth. The prospective clients say our competitors offer unlimited space and ask us why we don’t offer it. The amount of requests we were getting recently increased so much that we decided to write this article. The reasons not to offer unlimited space and bandwidth hosting at Scala Hosting are many but the most important one is that we don’t want to lie our customers by selling them something which doesn’t exist in the world. The unlimited space drives haven’t been invented yet and the drives available on the market are all limited to some amount of space such as 250GB, 500GB, 1TB, 2TB and so on but there are no drives offering unlimited space. Once such drives are invented we will buy them and start offering the unlimited plans immediately. What most people don’t know is that the companies offering the unlimited hosting plans have so many limitations imposed in their terms of service so none of their clients who paid for the unlimited space can use it in reality. How does that happen? It’s easy. They put a limit on the maximum size of files which can be uploaded and a limit of the number of files and directories which can be created in the account. That makes the owner of the account unable to use the unlimited space which he paid for. Those providers try to attract customers with their unlimited space offer as they can’t attract them with quality of service. Once the client finds out he can’t really use the unlimited space, he gets disappointed but there is nothing unlimited in the world and there is no free lunch. You can’t buy unlimited cheese in the shop for a fixed amount of money. That is why Scala Hosting doesn’t offer unlimited space and bandwidth. We don’t want to lie our clients or offer them misleading web hosting specifications. We prefer to be fair with the customer and provide him with the space, bandwidth and resources he paid for. Along with that, he will also get extraordinary customer service and support which he will never get at a company providing the unlimited lies. We will keep on doing our best to make our clients happy they have chosen Scala Hosting as their web hosting provider. We will continue to increase the value of our services. We will continue to add new services so that our resellers have the broadest variety of services they can offer to their clients.

The problem of the unlimited hosting companies is they think only about how to attract new customers instead of doing something to increase the value of their services for their existing clients. They do more to get new customers instead of doing more for their existing customers who trust them and pay them every month. At Scala Hosting, we think about our existing clients and do our best to provide them with the best service we can deliver. We know all clients will be very happy to have us decrease the prices of all packages to $1 and we would be very happy to do it and make them feel happy but we can’t afford it. We must put prices which can pay our monthly costs for colocation, bandwidth, servers, spare hardware, network devices, staff salaries and knowledgeable technicians cost money and we need them to be able to provide the best quality.

That is why we will not offer unlimited web hosting plans. We have never done that since we started our business and quality has proven to be more important than offering attractive plans with specifications which cannot be delivered by any company in the world as they do not exist in reality. That is why there are a lot of web hosting companies offering the unlimited plans bankrupting each day. That is just a broken business model which we don’t want to use. We are glad to hear from our customers on daily basis how happy they are. That makes us feel important and headed in the right direction.

Here is a recent example (copied from http://www.webhostingstuff.com/comments/ScalaHosting-34257.html).

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I can forget about the hosting because it works ok with scala!!. My customers dont talk about hosting because for them their emails and website works as magic.

I totally recommended Scala.

En 3 years I think I have talked with their technical support maybe 3 times as a Webmaster of +10 sites. I dont remember so… the attention must be excelente, other way a remember them.

As I say, with Scala you can forget about the hosting and after some month you’ll think like your customer… your email and hosting will be there no matter what!!

I have wrote this review because I had a very bad experience with a another cloud hosting called something like gear. And this afternoon I paid an upgrade with Scala and in just seconds they processed my upgrade. What a team!! they make my day. With the other cloud hosting I spend 48h dealing with problems. -unresolved-

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14 Comments

  1. Judy

    July 17, 2012 / 10:14

    Thanks for the great article. I will most certainly be paraphrasing some of what you said here in my promotional materials to my clients. Please don’t ever give up your honesty and integrity. You guys are the best!

  2. rob haskell

    July 17, 2012 / 10:16

    Nicely put. In my experience the real limit has been RAM. Though I hear Google is working on an unlimited space server :0)

  3. ConstantM

    July 17, 2012 / 11:29

    Thanks Vince. I’ve only received amazing service from you guys, keep it up!

    1. MOURAD

      July 22, 2012 / 12:15

      As a Scala client for more than 3 years since I started to lose my clients due to my old company with bad reputation that called radix hosting, as quickly as possible searching for other hosting company to protect my investments and keep my clients, using google search I found Scala discovered that prices are quite good after using their services I can tell they are great, however they need to allow more server resources.

  4. Anirban

    July 17, 2012 / 13:45

    After being with you guys for over 3yrs now. Yes, I do feel that I don’t need to move anywhere else. But, I also feel you guys could give some special discount for the existing customers on their existing plans as well. Pl, kindly let me know if you guys do come up with something like that.

    Otherwise you guys rock!!

    1. Vince Robinson
      ScalaHosting Staff

      July 17, 2012 / 14:00

      We will have specials for the existing packages too. That will happen in the future and we will send an e-mail to all clients once they are available.

    2. Anirban

      July 17, 2012 / 14:36

      That’d be awesome Vince! Looking forward for you guys to make those happen.

  5. José

    July 17, 2012 / 14:32

    congratulations great service is providing
    fantastic

  6. miktham

    July 17, 2012 / 22:11

    With my past 11 years experience all around SCALA make me feel ultra comfortable without any issues.

    their flexibility in-terms of payments & support are really humanity.

    I grow myself steadily with SCALA year by year 🙂

    PEACE
    Miktham

  7. phillwv

    July 18, 2012 / 01:27

    Hey Vince, you reminded me of the searching and sorting I used to do looking for hosts.
    Let me say two things to prospective clients looking here for unbiased opinion about Scala.
    1. I’m biased because I stopped searching and Scala is the easiest and most proactive host I’ve had since 2003. Been here a few years now (3, 4,5 I forget. That’s good).
    2. Scala still made the short list all those years ago comparing hosts, and I only shortlisted the ‘unlimited’ ones. Except Scala had the reseller plan (and I DON’T RESELL) that, other than lacking “unlimited,” matched all other essentials in similar packages: price, bandwidth, space.

    In other words the bandwidth and space were more than I knew I had ever/would ever need, and the plans were all competive or the same price as the unlimited crowd.

    So, to newbies, if your comparing limited with unlimited, you are comparing real with imaginary – and as Vince so nicely puts it “the unlimited drive hasn’t been invented.”

    And no, Scala don’t pay as regular cheer squad. This is an excellent hosting company.

  8. Vince Robinson
    ScalaHosting Staff

    July 18, 2012 / 08:08

    Thank you very much guys! We will keep on improving our services and adding new ones so that we can increase the variety of services you can use and sell to your own customers.

  9. .COM kinda guy

    July 18, 2012 / 11:21

    Thanks for the explanation and I fully agree with Vince.

    Unlimited space and bandwidth does not exist. Hosting companies that claim their offering is “unlimited” places limits on inodes. What’s the point of that?

    I’d much rather prefer that servers are not overloaded.

    My main business site is with Scala. The site resolves really fast. Or to be quite frank-instantly! Clients who visit your site don’t want to wait for a page to resolve. They will leave before they even hit your home page! This is certainly not good. And this is what’s happening with sites hosted by other hosting companies with “unlimited” promises and offerings. This is what they hide. They don’t tell you about what they really doing-and they pretty much don’t care as long as they have you with them. It’s unfortunate that they take advantage of their customers lack of knowledge in this regard.

    With other hosts, the burden is placed is on the servers: the very servers that’s supposed to serve your business needs! The result is that your sites do not enjoy the speed and take long to resolve because of the overload.

    The trade off is quantity vs quality. I prefer quality. Scala differentiates themselves from these other hosts.
    The packages at Scala is priced perfectly and is much more affordable than any other host.

    I like the transparency with Scala Hosting’s services. Great service, speed, professionalism-everything you want when your business is online!

    The price you pay for Scala packages and what you actually get: clearly, is true Value-for-Money. Top Notch, in my opinion. Scala serves my business needs more than I could ask for.

    For my business, it is extremely important that I come across as professional-and Scala allows me to come across as exactly that.

    I look forward to many more years with Scala Hosting!

    🙂

  10. lucy

    July 24, 2012 / 12:45

    It is great to know that there are people who truly offer services without reservations.

  11. Andres Cataño

    September 10, 2012 / 16:59

    Hi. I´m with you since 2008, your service is great. I´m really happy with you. My clients are happy, i am happy.

    PD: sorry, but my english is not good.

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