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Amazing uptime achieved by Scala Hosting

Uptime is critical for web sites and we know that best. If uptime is critical for you we are the best place to host your web site. Continue reading to understand why.

Average Monthly Uptime for www.scalahosting.com:

Year Month Uptime Ratings Outages Durations
2011 December 100.00 % Excellent 0 0 mins
2011 November 100.00 % Excellent 0 0 mins
2011 October 100.00 % Excellent 0 0 mins
2011 September 100.00 % Excellent 0 0 mins
2011 August 100.00 % Excellent 0 0 mins
2011 July 100.00 % Excellent 0 0 mins
2011 June 100.00 % Excellent 0 0 mins
2011 May 100.00 % Excellent 0 0 mins
2011 April 100.00 % Excellent 0 0 mins
2011 March 100.00 % Excellent 0 0 mins
2011 February 100.00 % Excellent 0 0 mins
2011 January 100.00 % Excellent 0 0 mins
2010 December 100.00 % Excellent 0 0 mins
2010 November 100.00 % Excellent 0 0 mins
2010 October 100.00 % Excellent 0 0 mins
2010 September 100.00 % Excellent 0 0 mins
2010 August 100.00 % Excellent 0 0 mins
2010 July 100.00 % Excellent 0 0 mins
2010 June 100.00 % Excellent 0 0 mins
2010 May 100.00 % Excellent 0 0 mins
2010 April 100.00 % Excellent 0 0 mins
2010 March 100.00 % Excellent 0 0 mins
2010 February 100.00 % Excellent 0 0 mins
2010 January 100.00 % Excellent 0 0 mins
2009 December 100.00 % Excellent 0 0 mins
2009 November 99.95 % Excellent 1 23 mins
2009 October 100.00 % Excellent 0 0 mins
2009 September 100.00 % Excellent 0 0 mins
2009 August 100.00 % Excellent 0 0 mins
2009 July 100.00 % Excellent 0 0 mins
2009 June 100.00 % Excellent 0 0 mins
2009 May 100.00 % Excellent 0 0 mins
2009 April 100.00 % Excellent 0 0 mins
2009 March 100.00 % Excellent 0 0 mins
2009 February 100.00 % Excellent 0 0 mins
2009 January 100.00 % Excellent 0 0 mins
2008 December 100.00 % Excellent 0 0 mins
2008 November 100.00 % Excellent 0 0 mins
2008 October 100.00 % Excellent 0 0 mins
2008 September 100.00 % Excellent 0 0 mins
2008 August 100.00 % Excellent 0 0 mins
2008 July 100.00 % Excellent 0 0 mins
2008 June 100.00 % Excellent 0 0 mins
2008 May 100.00 % Excellent 0 0 mins
2008 April 100.00 % Excellent 0 0 mins
2008 March 99.93 % Excellent 1 33 mins
2008 February 100.00 % Excellent 0 0 mins
2008 January 100.00 % Excellent 0 0 mins
2007 December 100.00 % Excellent 0 0 mins
2007 November 100.00 % Excellent 0 0 mins
2007 October 100.00 % Excellent 0 0 mins
2007 September 100.00 % Excellent 0 0 mins
2007 August 100.00 % Excellent 0 0 mins

The statistics look great but you can’t imagine how much effort stands behind it. Most of the big hosting companies nowadays cannot reach our uptime and that shouldn’t be surprising you because all those companies started many years ago without much planning in place. If you check them one by one you will see that many of them started as a ‘one man show’ hence their only target was to get customers without an idea how to support them. Only the fact that the hosting industry at that time wasn’t as competitive as it is now allowed them to grow. Why are we different? We are different because we planned everything in detail before we started getting customers. We got our team fully trained before our first customer signed up and before our web site has gone live. Our amazing team, proper management and proper planning is what made the uptime shown above possible. You can compare it with the uptime of other companies to see how great we are.

Here are some of the measures we take in order to guarantee a superior uptime.

We use multiple upstream providers to avoid downtime because of a single upstream having problems. We have multiple uplink connections to 4 different upstream providers in each of our data centers. The traffic is automatically re-routed using the BGP routing technology. We also have HSRP setup which helps in case of a router hardware failure. That means if one of our router dies our network will not go down. A stand-by router will take over so that our network remains online. Along with that we obtain information about the temperature in each cabinet and get notified in case of anomalies. The same applies for the end user servers. We know the temperature at all times, we know if a cooler stops working or any other piece of hardware in the server reports a problem. We know how much bandwidth each server is pushing at anytime.

 

We have 2 switches in each cabinet which allows our servers to have 2 gbits of connectivity. Not that we need so much but in case it is required our servers can utilize it. In case one switch dies, connectivity is re-routed via the second switch in the same cabinet.  That is something you may not find anywhere else.

Except that, all our servers have minimum 4 drives setup in RAID10 on a modern hardware raid card for maximum performance and reliability. That means if one or two of our hard drives fail the server will remain online. We get notified about the drives failure automatically and we replace them within 15 minutes. The raid array gets rebuilt and the server comes back to regular state with no service interruption.

 

Our servers utilize A and B power feeds. That adds extra reliability in case of power failures.We have a top notch, custom, internally developed monitoring system which notifies us about potential network, hardware or service problems so that we can resolve them _before_ they actually become real problems. In that way, we pro-actively resolve potential problems and our clients can sleep well without worrying if their server is down. They know that if there is a problem we are on top of it and not waiting to be informed by them. That is why there are so many positive reviews about us on the Internet. Another reason is because we love to help our customers 🙂

 

 

Still not amazed? Check what clients say about us at WebHostingStuff

10 Comments

  1. Web Hosting Hong Kong

    December 16, 2011 / 08:35

    Cheers guys, this is really good. You guys should have done this and facebook page earlier. But it isnt late yet. All the best.

    1. Vince Robinson
      ScalaHosting Staff

      December 16, 2011 / 08:48

      Agreed 🙂 We started receiving so much feedback from customers since we started our blog, Facebook and Twitter. The communication has greatly improved. Our customers can now see what exactly we are doing to make services better value and that is very important.

  2. Craig

    December 16, 2011 / 08:39

    Stats are great, but don’t forget about the downtime on hunter about 4 months ago, which was eventually migrated to saver. Aside from that I have never had downtime with you.

    1. Vince Robinson
      ScalaHosting Staff

      December 16, 2011 / 08:47

      Yes, we remember it. I personally remember it as I was working 20+ hours on that day to make sure services are running smoothly after the migration to the new box. At that time, we were still using the services of Softlayer and it took ages for them to setup a new server for us. They gave us servers with failing hardware 2 times in a row. It was horrible experience but that can’t happen now as we currently own all our equipment and we have enough spare servers for cases like that. If a server dies we have a spare one to move the hard drives to and that takes 15 minutes. We are happy that we now have full control over our equipment. 🙂

  3. Craig

    December 16, 2011 / 08:51

    Yes, you guys worked very hard on that one, and 10/10 for keeping me informed so that I could keep my clients informed. Much better than B***host support.

    1. Vince Robinson
      ScalaHosting Staff

      December 16, 2011 / 08:55

      Thanks Craig!

  4. Mourad

    December 16, 2011 / 10:13

    Many hosting companies calimed they are the best, but for my budget Scala is realy a good choise for the following reasons:
    1- Excellent uptime compined with good price.
    2- Quick respone for technical support requests.
    3- Online chatting to solve my problems.
    4- Extra space and bandwidth, free upgrade.
    5- Free migration for my old accounts.
    6- Spam free servers.
    As an Egyptian web development company I recommend Scala for any company looking for world class hosting.

    1. Vince Robinson
      ScalaHosting Staff

      December 16, 2011 / 10:17

      Thanks for your comment Mourad! Greatly appreciated!

    2. Amit Jha

      March 4, 2012 / 05:24

      10/10 from me for these points
      4- Extra space and bandwidth, free upgrade.
      5- Free migration for my old accounts.
      6- Spam free servers.
      because when i had server with virpus i got daily more than 30 invalid login attempts email from my vps server from different ips but on scalahosting i didn’t get this type of email from my vps server that ‘s really nice and i didn’t access my vps through ssh till now..

      Thanks and keep it..

      Best regards

  5. John Blackwell

    December 16, 2011 / 15:07

    I’ve been with them from their beginning and recently upgraded. During the upgrade I experienced some anxiety that was not their problem and despite my being pushy and quite unfair at one point, they handled everything in superlative fashion! I have been with a handful of the ‘famous’ brand name providers and I mean ‘famous among the pros’ not among the amateur public – scala are the best. Best value, best help and best staffing, bar none.

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