What are my nameservers?

You can find the nameservers for your account in the Welcome email you received after you signed up. If you register a domain name with your ScalaHosting hosting account, it will automatically be pointed to the correct nameservers. If that’s not the case, you’ll need to go to your registrar and change the domain’s DNS settings so that it points to the correct server.

Please note that up to 24 hours are required for DNS propagation after you changed the nameservers of a domain name. The time is needed so that the global DNS network can learn about the change and start resolving your domain name to the new server. In some rare cases, the DNS propagation may take up to 48 hours.

If you think that propagation is taking too long, you can do the following to verify that you have configured everything correctly and that the changes haven’t propagated at your ISP. To do that, you need to open a command-line window (Command prompt for Windows users and the Terminal for Unix-based systems) and execute the following command.

nslookup yourdomain.com ns1.nameserver.com

where yourdomain.com is your domain name and the ns1.nameserver.com is the primary nameserver in your welcome e-mail.

To find out where your domain points to from your computer run the following command from the same command prompt:

ping yourdomain.com

In the result, if you see the IP in the welcome email, then your domain points to our server. If it points to the IP of the old server, there is a DNS cache on your computer or your ISP’s resolvers. To flush the cache on your computer execute the following command:

ipconfig /flushdns

Once you flush the cache run the ping command again to see if your domain started resolving to our server’s IP.

If it still points to the old server’s IP you have 2 options. The first one is to wait for your ISP’s nameservers cache to expire. That may take from 2 to 12 hours or even more on a misconfigured resolver. The second option is to call your ISP and have them clear the DNS cache for you so that your domain starts pointing to the correct IP. Do not forget to flush the cache on your computer once the ISP’s technicians do what’s needed on their end.

You can use the commands above to troubleshoot other DNS issues with your domains and subdomains.

How To Point a Domain Name To a Web Hosting Provider

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