How long does it take to respond to a ticket?
We advertise a ticket response time of 15 minutes, though we strive to be even faster than that. After we receive your ticket, we launch an investigation aimed at getting to the bottom of the problem as quickly as possible.
As you may imagine, some issues take longer to resolve than others, but you can rest assured that our technical support experts are doing everything they can to find a solution and will update with detailed information on what’s going on.
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