How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat and get immediate assistance. We recommend to contact you via tickets if you don’t require immediate/urgent assistance.

Billing/sales tickets may take more time to be responded to depending on the time you open the ticket since billing/sales is not 24/7 available like the technical support department.

Rado

Author

Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.

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