How long does it take to respond to a ticket?

We advertise a ticket response time of 15 minutes, though we strive to be even faster than that. After we receive your ticket, we launch an investigation aimed at getting to the bottom of the problem as quickly as possible.

As you may imagine, some issues take longer to resolve than others, but you can rest assured that our technical support experts are doing everything they can to find a solution and will update with detailed information on what’s going on.


Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.

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