What Is the ‘403 Forbidden’ Error and How to Fix It

The error 403 forbidden occurs when you try accessing a forbidden resource or page. It’s a server response code that signals you lack permission to access the page or resource. The server recognizes the connections and authenticates the user but stops the visitor from viewing the page or resource. 

Some of the common causes of the error include:

  • Incorrect file permission
  • Incompatible WordPress plugins
  • Corrupted .htaccess file or incorrect settings 
  • An IP address block

Resolving error 403 forbidden could be tricky unless you know the precise cause. But following these steps could help you troubleshoot and fix the error.

Troubleshoot Your .htaccess File

Corrupted or incorrect .htaccess file settings are one of the leading causes of the error. You could only find out if the file is the reason for the error by deleting it from your file manager. Then visit the website or page to check if deleting the file resolves the error. If it does, ten, the .htaccess is the culprit.

Now, log in to your WordPress backend to auto-generate a new file or create a new one manually from the file manager. Here’s how to run all these tasks from the SPanel—Scala Hosting’s all-in-one control panel.

Step 1: Access Your Account Control Panel

Log in to your SPanel account by visiting www.domain.com/spanel/login on your computer and replace domain.com with your domain name.

What Is the ‘403 Forbidden’ Error and How to Fix It

Input your email (or username) and password, and click the Login button to sign in.  SPanel takes you to either your admin dashboard or the account control panel, of course, depending on the login access you logged in with. 

Using the admin access takes you to the admin dashboard, while the user access logs you to the control panel. To get to your account control panel from the admin dashboard, scroll to QUICK LINKS and click List Accounts.

What Is the ‘403 Forbidden’ Error and How to Fix It

Click the Actions button of the account you wish to access its .htaccess file and choose Login from the pull-up menu to get into its control panel.

What Is the ‘403 Forbidden’ Error and How to Fix It

Step 2: Open the File Manager

The file manager is an intuitive web-based interface for seamlessly managing web files and folders, giving users full administrative control over their files. It lets them create, edit and permanently remove files and folders from their hosting accounts. They can also copy, move and rename files and folders, including the .htaccess file.

To open the file manager, scroll to the FILES section on the control panel and click File manager.

What Is the ‘403 Forbidden’ Error and How to Fix It

Select your website’s root directory. If you wish to edit the .htaccess file of your root domain, then choose the public_html from the list of folders.

What Is the ‘403 Forbidden’ Error and How to Fix It

If it’s for a subdomain, then open the folder for that subdomain.

Step 3: Delete the .htaccess File

Before deleting the file from your file manager, make sure to save a copy to your computer. Just scroll to the file, select the file by left-clicking it, then click the Download icon to download to your computer.

What Is the ‘403 Forbidden’ Error and How to Fix It

Now select Delete to remove permanently from the file manager.

What Is the ‘403 Forbidden’ Error and How to Fix It

Visit the page to check if it’s working fine now. 

If yes, it means the .htaccess was corrupt. To generate a new fresh one, log in to your WordPress admin dashboard, click Settings > Permalinks. > Save Changes without making any changes on the page.

What Is the ‘403 Forbidden’ Error and How to Fix It

Click the Save button without making any changes to the text boxes to prompt WordPress to auto-create a fresh .htaccess file for the website.

You could create the file manually via the file manager.  To do that, open your domain folder; as already explained above, click the New File/Folders icon and select New File. 

What Is the ‘403 Forbidden’ Error and How to Fix It

Name the new file .htaccess and save it. 

If you have essential settings in your old .htaccess file, then carefully copy them into your new file without mixing up the codes, of course, ignoring the lines that might be responsible for the error. If this step doesn’t fix the error, consider the next step and ensure regenerating a fresh. htaccess before proceeding.

Reset File Permissions

Incorrect file permission settings could cause the page to return error 403. Each time you create a file, SPanel auto-assigns specific default permission. The file permission controls how people read, write and execute the file, including you, your team, and the public.

So, resetting the file permission could help resolve the issue.  To get it done, log in to SPanel, open the file manager > domain’s folder. Please find the file that returns error 403 forbidden when visited and right-click it. 

If it’s the homepage, locate the index file (index.html or index.php) and right-click it. 

What Is the ‘403 Forbidden’ Error and How to Fix It

Click CHMOD from the menu, then set your file permissions.

What Is the ‘403 Forbidden’ Error and How to Fix It

Then click the OK button to save the changes. Revisit the page to confirm if this step resolved the error.

If it doesn’t, then an incompatible plugin is likely the cause. Proceed to the next step to disable the plugin.

Disable WordPress Plugins

If the first two steps fail to resolve the error, then disabling all your plugins should do the trick.  So, deactivate them and visit the website to see if it works fine.

If the page loads fine, then a plugin is responsible for the error. But don’t freak out if your website now looks ugly—deactivating all plugins often wrecks a website.

Follow these steps to return your website to its original state and identify the incompatible plugin. But first, here’s how to deactivate all your plugins at once.

On your SPanel dashboard, locate the wp-content folder in your domain directory—that’s public_html for the root domain.

What Is the ‘403 Forbidden’ Error and How to Fix It

In the folder, locate the plugins folder, right-click it and select Rename.

What Is the ‘403 Forbidden’ Error and How to Fix It

Append .old or .disable at the end of the folder name, then save the renamed folder to deactivate all its plugins at once.

What Is the ‘403 Forbidden’ Error and How to Fix It

If deactivating all the plugins resolves the error, then reactivate the plugins by renaming the plugins folder to its default name to restore your website to its original state. 

Then follow these steps to identify the problematic plugin:

  • Open the plugins folder and rename the first plugin in the folder to deactivate it.
  • Visit the page to confirm that it’s working fine.
  • If disabling the plugin resolves the issue,  then remove the plugin permanently by right-clicking and selecting Delete.
  • But if it doesn’t, then reactivate the plugin and disable the next one.
  • Do this until you find the plugin responsible for the error

And when you do, delete the plugin and exit the SPanel.

What Next?

But if disabling all the plugins fails to resolve the error, then reactivate them and contact our support for quick assistance.

Rado

Author

Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.

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