MANAGED CLOUD HOSTING

Managed Cloud Hosting FAQs

• What makes your managed cloud hosting different from other providers?

  At ScalaHosting, we aim to elevate the entire web hosting industry, which is why we heavily rely on self-developed unique tools (SPanel, SShield, WordPress and Joomla Managers).

  Our Support Team is a highly valuable asset as well, always ready to help with even the slightest client issue.

  Our core values are well-appreciated, as evidenced by our 5/5 Trustpilot rating and numerous awards in various Best Hosting categories.

• How fast is your cloud hosting infrastructure?

  Optimal speeds under high pressure are one of the goals we constantly strive to achieve at ScalaHosting. Our low-latency cloud infrastructure is packed with numerous performance boosters, such as NVMe SSD storage, real-time load balancing, and CDN integration.

  Right from the get-go, you can choose to host your projects on a LiteSpeed/OpenLiteSpeed web server and utilize one of the most robust configurations when it comes to speed.

• What kind of support do I get with your managed hosting?

  At ScalaHosting, you can count on technical support that solves problems in a fast and efficient manner. Available 24/7 via live chat, ticketing, and email, you can ask for assistance with any hosting-related issue and have a team of trained experts look over your online premises.

• What is SPanel, and how is it better than cPanel or other control panels?

  SPanel is a proprietary cloud management interface that aims to simplify hosting services. The platform allows you to operate domains, emails, files, databases, DNS options, and many others through an intuitive, user-friendly dashboard.

  Compared to cPanel, SPanel is faster, more lightweight, and regularly adds new features to the mix. The biggest difference is its price—instead of employing an account-based model like cPanel, Scala's solution comes completely free for our clients.

• How does ScalaHosting handle sudden traffic spikes or viral surges?

  ScalaHosting vouches to ensure a stellar performance that grows with your business. This is achieved through easy resource scaling, which is available in your control panel. Tapping into a pool of cloud resources means you will always have more CPU, RAM, or disk space for the taking.

• Can I scale resources without changing plans or experiencing downtime?

  With ScalaHosting, you benefit from instant resource allocation. This means that adding more CPU/RAM is a simple operation from within the account, without the need to switch servers or experience downtimes in the meantime.

• What premium add-ons can I purchase for my Cloud VPS server?

  You can scale your VPS with more CPU cores, RAM, or disk space at any time with a single click. The upgrade is automated and takes 1-3 minutes.

  Additionally, there are a number of features you can purchase to enhance your security, billing, and user management.

  • 1 CPU core

    $10
  • 1GB RAM

    $3
  • 10GB SSD

    $2
  • 24/7 proactive monitoring

    $15
  • Backup for the last three days

    $6
  • Backup for the last seven days

    $15
  • LiteSpeed 5 Domains 8GB RAM

    $10
  • LiteSpeed 5 Domains Unlimited RAM

    $16
  • LiteSpeed Unlimited Domains 8GB RAM

    $26
  • LiteSpeed Unlimited Domains and RAM

    $36
  • WHMCS Starter License

    $19.95
  • WHMCS Plus License

    $34.95
  • WHMCS Professional License

    $54.95
  • WHMCS Business 1000 License

    $84.95
  • ClientExec

    $5
  • cPanel license 5 accounts

    $32.95
  • cPanel license 30 accounts

    $41.95
  • cPanel license 50 accounts

    $56.95
  • cPanel license 100 accounts

    $73.95
  • Additional 50 cPanel accounts

    $21.95
  • Softaculous

    $2

  Note: The above are the regular rates for our premium add-ons. Prices may vary and are a subject of promotions and further discounts.

• Do you have an uptime guarantee?

  ScalaHosting offers a 99.99% uptime SLA (service-level agreement), one of the most generous in the business. You can have a look at your possible commissions for unplanned downtime here - https://www.scalahosting.com/tos.html#p=uptime-guarantee

• What's included in managed cloud hosting?

  Managed cloud VPS services offer the perfect balance between performance, security, and support. The goal is for the client to focus on business development while the host handles the technicalities.

  The ScalaHosting Team is responsible for setting up your server, monitoring hardware, installing software, maintenance, and issue resolution. The rest is up to the customer, with full freedom to customize the environment as needed.

• How do migrations work, and will my site experience any downtime?

  Moving a website from another hosting provider to ScalaHosting is as easy as possible. You simply request the transfer, share your login credentials, and specify the best time for the move.

  Our Support Team takes care of the rest, double-checking your website functions correctly on the Scala server. The migration is completely free and involves no downtime to your current site.

• How often are backups performed, and how quickly can I restore my site?

  Backing up and restoring your data is a given with ScalaHosting. Regardless of your plan, you will find a backup management tool in your control panel, allowing you to set up automated or manual archiving. Backups can be configured to happen daily (even multiple times per day) and stored in a secure, offsite location. Restoring an archive is a breeze as well, with quick access to different restore points you can bring back with a few clicks.

• Will I be locked into your hosting platform if I sign up?

  Even if you decide to get a better deal and sign up for a multi-year account, you are never locked in with Scala. We value the happiness of every client, and sometimes, things just don't work out. In such cases, you can always cancel your services and benefit from our anytime money-back guarantee for the unused time. No questions asked - no hidden fees - no worries!

• Can I view real-time usage and performance metrics?

  SPanel is an excellent solution for metrics and analytics. You can enjoy real-time resource usage metrics, server load, as well as essential site performance stats. There are multiple tools to monitor your services, ensuring everything is always operating smoothly and at optimal efficiency.

• Can I manage multiple websites or clients under one account?

  All cloud VPS plans from ScalaHosting are not limited in the number of websites you can create. As long as you fit within the resource limits - you can create one, two, or a hundred websites without any restrictions. This is ideal for developers and digital agencies with numerous customers.