{"id":41,"date":"2017-01-17T15:25:09","date_gmt":"2017-01-17T13:25:09","guid":{"rendered":"https:\/\/www.scalahosting.com\/kb\/?p=41\/"},"modified":"2023-03-14T14:01:46","modified_gmt":"2023-03-14T12:01:46","slug":"general-questions","status":"publish","type":"post","link":"https:\/\/www.scalahosting.com\/kb\/general-questions\/","title":{"rendered":"General questions"},"content":{"rendered":"\n<p><span style=\"color: #993300;\">Q: Do you have 24\/7 technical support?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: Yes, we provide 24\/7 e-mail and live chat support.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Can I pay monthly?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or 3 years.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: How can I pay?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: We accept credit cards, PayPal and bank transfers.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Can I host unlimited domains?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: You can host as many domains as you want on all ScalaHosting plans except for the Mini shared hosting package.<br><\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Where are your servers located?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: We have servers located in two locations in the US (Dallas and New York) and another data center in Europe (in Sofia, Bulgaria). If you opt for one of our SPanel <a href=\"https:\/\/www.scalahosting.com\/managed-cloud-hosting.html\">managed VPS<\/a> solutions, you can also deploy your virtual server in one of 13 locations provided by our partners from AWS.<br><\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Do you have an up-time guarantee?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the up-time is less than 99.9% we will issue a refund for that month.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: What is your servers&#8217; configuration?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: We use dual Intel E5 processors, 512GB RAM and gigabit connectivity. All new servers are SSD-powered.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Do you have daily backups?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: All managed virtual servers and shared hosting plans come with free daily backups.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: How long does it take to activate my account?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: New accounts are activated immediately unless your order is flagged for a manual verification. In such case we will require more information to verify the order and activate the account which usually takes less than an hour.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Do you allow porn content?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your website. You can&#8217;t upload mp3&#8217;s or files from your computer to use our services as storage. Such accounts will be terminated.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Do you have money-back guarantee?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: We have a 30-days money-back guarantee. No questions asked.<\/span><\/p>\n\n\n\n<p><span style=\"color: #993300;\">Q: Do I need to pay extra for private nameservers?<\/span><\/p>\n\n\n\n<p><span style=\"color: #008000;\">A: Private nameservers are included with your VPS or reseller hosting plan.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q: Do you have 24\/7 technical support? A: Yes, we provide 24\/7 e-mail and live chat support. Q: Can I pay monthly? A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-41","post","type-post","status-publish","format-standard","hentry","category-pre-sales"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":5,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/41\/revisions"}],"predecessor-version":[{"id":5465,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/41\/revisions\/5465"}],"wp:attachment":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/media?parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/categories?post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/tags?post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}