{"id":2116,"date":"2021-06-10T16:26:36","date_gmt":"2021-06-10T13:26:36","guid":{"rendered":"https:\/\/www.scalahosting.com\/kb\/?p=2116"},"modified":"2021-06-10T16:40:55","modified_gmt":"2021-06-10T13:40:55","slug":"account-management","status":"publish","type":"post","link":"https:\/\/www.scalahosting.com\/kb\/account-management\/","title":{"rendered":"Account Management"},"content":{"rendered":"<p><b>ScalaHosting offers a unified dashboard called the \u201cClient Area\u201d <\/b><span style=\"font-weight: 400;\">you can use for account management purposes. It allows you to handle almost everything related to your web hosting account, from handling billing to new service procurements or reaching out to the support team.<\/span><\/p>\n<p><b>This Client Area consists of the following segments:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Client Area Home<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">My Details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">My Services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">My Domains<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing (Invoices)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Referral Program<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order New Services<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Changing Your Personal Information<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The \u201cMy Details\u201d area<\/span><b> includes all the details you provided to ScalaHosting when creating your account<\/b><span style=\"font-weight: 400;\">. If you need to update any information, this is a link you will use. It is advisable to keep your personal information updated to ensure uninterrupted service for your account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most important thing to note on this page is <\/span><b>the Support PIN located at the top.<\/b><span style=\"font-weight: 400;\"> When requesting assistance from customer support, they may request that you furnish them with this PIN.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Managing Web Hosting and Domain Names<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can get quick overviews of the services and domain names under your account from either of these two tabs. Clicking on the dropdown menu next to each, you will see<\/span><b> various options, including <\/b><a href=\"https:\/\/www.scalahosting.com\/kb\/what-kind-of-management-is-included-with-my-vps\/\"><b>management.<\/b><\/a><\/p>\n<p><span style=\"font-weight: 400;\">These shortcuts offer an easy way to quickly access features such as nameserver management, registrar lock, or even renewal.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Getting Assistance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you need help, you can access<\/span><b> the ScalaHosting team via the Support tab<\/b><span style=\"font-weight: 400;\">. This link opens the ticketing system you can use to submit a tracked support request for your query. It also allows more streamlined assistance since you can directly choose the relevant department <\/span><i><span style=\"font-weight: 400;\">(e.g., Support, Sales, Billing) <\/span><\/i><span style=\"font-weight: 400;\">for your needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Responses to support tickets submitted via the ScalaHosting ticketing system are prompt. There is<\/span><b> a 15-minute average response time for all submissions. T<\/b><span style=\"font-weight: 400;\">his tab also gives you access to ticket status, showing details such as submission time and date for easy tracking.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Keeping Track of Billing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The billing area includes detailed records of your entire transaction history using the account. ScalaHosting believes in <\/span><b>transparency, and all transactions, including invoices,<\/b><a href=\"https:\/\/www.scalahosting.com\/kb\/what-is-your-refund-policy\/\"><b> refunds<\/b><\/a><b>, canceled services<\/b><span style=\"font-weight: 400;\">, are included.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Order New Services<\/span><\/h2>\n<p><b>ScalaHosting offers a wide range of services<\/b><span style=\"font-weight: 400;\">, and customers often use multiple services under the same account. To make things easier, you can quickly apply for new services via the<\/span><b> \u201cOrder New Services\u201d link.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ScalaHosting offers a unified dashboard called the \u201cClient Area\u201d you can use for account management purposes. It allows you to handle almost everything related to your web hosting account, from handling billing to new service procurements or reaching out to the support team. This Client Area consists of the following segments: Client Area Home My [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[40],"tags":[],"class_list":["post-2116","post","type-post","status-publish","format-standard","hentry","category-security"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/2116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/comments?post=2116"}],"version-history":[{"count":1,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/2116\/revisions"}],"predecessor-version":[{"id":2117,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/2116\/revisions\/2117"}],"wp:attachment":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/media?parent=2116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/categories?post=2116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/tags?post=2116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}