{"id":1856,"date":"2021-05-20T16:25:36","date_gmt":"2021-05-20T13:25:36","guid":{"rendered":"https:\/\/www.scalahosting.com\/kb\/?p=1856"},"modified":"2025-11-27T14:39:47","modified_gmt":"2025-11-27T12:39:47","slug":"why-do-i-get-a-pop-up-warning-when-i-use-ssl-tls-in-my-email-client","status":"publish","type":"post","link":"https:\/\/www.scalahosting.com\/kb\/why-do-i-get-a-pop-up-warning-when-i-use-ssl-tls-in-my-email-client\/","title":{"rendered":"Fix SSL\/TLS Certificate Warning Email"},"content":{"rendered":"

Setting up an email account<\/b> on a client application is a lot easier than it used to be. Most modern apps of this kind automatically detect your inbox’s <\/span>IMAP\/POP3\/SMTP<\/b> settings and configure your account in seconds. However, with so many clients and mail server configurations, every now and again,<\/span> manual intervention is necessary.<\/b><\/p>\n

People often try to configure their clients on their own and end up<\/span> hitting confusing error messages. <\/b>Often, these errors <\/span>concern the <\/b>SSL certificate<\/b><\/a> used to encrypt the information between the email client and your mail server.<\/span><\/p>\n

They could be caused by several different reasons, and we’ll now look at some of the most common ones.<\/span><\/p>\n

Your email client isn’t configured correctly<\/b><\/h2>\n

There’s always the possibility that you <\/span>(or your client)<\/span><\/i> haven’t <\/span>picked the correct IMAP\/POP3\/SMTP settings for your inbox.<\/b> Double-check them to ensure you set the right ones and pay close attention to the networking ports your client will be using.<\/span><\/p>\n

ScalaHosting customers <\/b>can find the incoming and outgoing mail server settings in the <\/span>Welcome Email <\/b>they receive upon signing up. A copy of it is available in the <\/span>My Details<\/b> > <\/span>Email History<\/b> section of the <\/span>Client Area<\/b><\/a>.<\/b><\/p>\n

Your domain isn’t correctly pointed<\/b><\/h2>\n

If your <\/span>domain’s nameservers <\/b>aren’t configured properly, you may have <\/span>trouble accessing your email. <\/b>In addition to this, the SSL certificate used for protecting your communication will not work correctly. Once again, ScalaHosting customers can<\/span> find the correct DNS settings for their domain<\/b> in their Welcome Email.\u00a0<\/span><\/p>\n

Bear in mind that after you <\/span>modify a domain’s DNS settings, <\/b>you need to give it some time for the changes to propagate throughout the world. The propagation period can take anything from a<\/span> couple of hours to a day.<\/b><\/p>\n

You don’t have an SSL certificate for your domain<\/b><\/h2>\n

You must<\/span> ensure your client works with an SSL certificate.<\/b> However, if your domain hasn’t got one, the application may run into a problem and display an error message. All ScalaHosting customers are entitled to a<\/span> free Let’s Encrypt SSL certificate.\u00a0<\/b><\/p>\n

If it hasn’t been activated for some reason,<\/span> contact our technical support specialists<\/b>, who will provide further guidance.<\/span><\/p>\n

DO NOT use your email account without an SSL certificate<\/b><\/h2>\n

There are plenty of online guides telling you that if you <\/span>encounter an SSL-related error<\/b>, you should simply configure your client to communicate with the server through a regular, <\/span>unencrypted connection<\/b>. <\/span>You definitely shouldn’t do this.<\/span><\/i><\/p>\n

If you do, all the data passing between your email client and the mail server<\/span> will be transmitted in plain text<\/b>, and anyone will be able to intercept and alter it.<\/span><\/p>\n

ScalaHosting customers who encounter any SSL-related issues can always get in touch with our technical support specialists, who will<\/span> investigate the problem and provide a solution.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Setting up an email account on a client application is a lot easier than it used to be. Most modern apps of this kind automatically detect your inbox’s IMAP\/POP3\/SMTP settings and configure your account in seconds. However, with so many clients and mail server configurations, every now and again, manual intervention is necessary. People often […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Fix SSL\/TLS Certificate Warning Email | ScalaHosting KB","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[26],"tags":[],"class_list":["post-1856","post","type-post","status-publish","format-standard","hentry","category-email-hosting"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/comments?post=1856"}],"version-history":[{"count":2,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1856\/revisions"}],"predecessor-version":[{"id":5901,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1856\/revisions\/5901"}],"wp:attachment":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/media?parent=1856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/categories?post=1856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/tags?post=1856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}