{"id":1327,"date":"2021-05-10T11:54:14","date_gmt":"2021-05-10T08:54:14","guid":{"rendered":"https:\/\/www.scalahosting.com\/kb\/?p=1327"},"modified":"2022-03-09T15:22:04","modified_gmt":"2022-03-09T13:22:04","slug":"what-is-your-refund-policy","status":"publish","type":"post","link":"https:\/\/www.scalahosting.com\/kb\/what-is-your-refund-policy\/","title":{"rendered":"What Is Your Refund Policy?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We offer a <\/span><b>money-back guarantee<\/b><span style=\"font-weight: 400;\"> for new clients only. Orders from existing clients do not qualify for this program.<\/span><\/p>\n<p><b>We can process your refund under the following terms:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You canceled a request <\/span><b>within 30 days<\/b><span style=\"font-weight: 400;\"> of purchasing <\/span><a href=\"https:\/\/www.scalahosting.com\/web-hosting-for-small-business.html\"><b>Web hosting<\/b><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.scalahosting.com\/reseller-hosting.html\"><span style=\"font-weight: 400;\">Reseller hosting<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You canceled a request <\/span><b>within 30 days<\/b><span style=\"font-weight: 400;\"> of purchasing <\/span><a href=\"https:\/\/www.scalahosting.com\/cloud-vps-hosting.html\"><b>VPS hosting<\/b><\/a><b>,<\/b><a href=\"https:\/\/www.scalahosting.com\/managed-cloud-hosting.html\"><b> Cloud Servers<\/b><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.scalahosting.com\/ssl-certificates.html\"><b>SSL certificates.<\/b><\/a><\/li>\n<\/ol>\n<p><b>We won\u2019t issue money back for these purchases:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Renewal, Transfer or Domain registration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software licenses\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom Software Installs.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also, we won\u2019t issue a refund if your <\/span><b>money-back<\/b> <b>guarantee period has expired.<\/b><\/p>\n<h2><b>How do You Process Payments?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You must <\/span><b>pay for services rendered on time<\/b><span style=\"font-weight: 400;\"> and before your next billing cycle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We generate invoices <\/span><b>seven days before the renewal date <\/b><span style=\"font-weight: 400;\">of the services and offer a grace period of seven days after the renewal date.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you cease to make payments within the grace period we offered, <\/span><b>Scala Hosting will suspend your services temporarily<\/b><span style=\"font-weight: 400;\">, pending the time you pay the invoice in full.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you don\u2019t make payments<\/span><b> in 15 days<\/b><span style=\"font-weight: 400;\"> after suspension, <\/span><b>we\u2019ll terminate our services.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">While we accept multiple payment methods such as <\/span><b>PayPal<\/b><span style=\"font-weight: 400;\">, credit cards, and bank transfers, we cannot issue you a refund for invoices paid more than once.<\/span><\/p>\n<p><b>This is due to:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple PayPal subscriptions, or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manual payments<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Instead, we\u2019ll <\/span><b>credit your account with the overpay<\/b><span style=\"font-weight: 400;\">, which you can use for future invoices. You must pay the refunded amount in cases of chargebacks, plus a one-time <\/span><b>$20<\/b><span style=\"font-weight: 400;\"> chargeback fee.<\/span><\/p>\n<h2><b>Affiliate Policy<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While <\/span><a href=\"https:\/\/www.scalahosting.com\/affiliate.html\"><b>we offer varied affiliate programs<\/b><\/a><span style=\"font-weight: 400;\"> that might interest you, you can only sign up for one program at a time.<\/span><\/p>\n<p><b>Scala hosting<\/b><span style=\"font-weight: 400;\"> generates a cookie f<\/span><b>or 30 days<\/b><span style=\"font-weight: 400;\"> when a visitor clicks on your affiliate link. If that visitor purchases a service with us<\/span><b> within 30 days<\/b><span style=\"font-weight: 400;\">, you\u2019ll earn the commission applicable to that affiliate program.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if the visitor clicks on <\/span><b>multiple affiliate links<\/b><span style=\"font-weight: 400;\">, only the last one counts.<\/span><\/p>\n<h2><b>Will There be Future Changes to Your Terms of Service?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Scala Hosting reserves the right to <\/span><b>enact changes to the current terms of service<\/b><span style=\"font-weight: 400;\"> without prior notice. Please visit our <\/span><b>terms of service<\/b><span style=\"font-weight: 400;\"> for regular updates.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We offer a money-back guarantee for new clients only. Orders from existing clients do not qualify for this program. We can process your refund under the following terms: You canceled a request within 30 days of purchasing Web hosting or Reseller hosting. You canceled a request within 30 days of purchasing VPS hosting, Cloud Servers, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"categories":[34],"tags":[],"class_list":["post-1327","post","type-post","status-publish","format-standard","hentry","category-web-hosting"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/comments?post=1327"}],"version-history":[{"count":2,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1327\/revisions"}],"predecessor-version":[{"id":3809,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/posts\/1327\/revisions\/3809"}],"wp:attachment":[{"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/media?parent=1327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/categories?post=1327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scalahosting.com\/kb\/wp-json\/wp\/v2\/tags?post=1327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}