{"id":69366,"date":"2023-08-24T02:56:11","date_gmt":"2023-08-24T08:56:11","guid":{"rendered":"https:\/\/www.scalahosting.com\/blog\/?p=69366"},"modified":"2026-02-17T06:31:43","modified_gmt":"2026-02-17T12:31:43","slug":"managed-vs-unmanaged-email-hosting","status":"publish","type":"post","link":"https:\/\/www.scalahosting.com\/blog\/managed-vs-unmanaged-email-hosting\/","title":{"rendered":"Managed vs. Unmanaged Email Hosting"},"content":{"rendered":"\n

Email communication<\/strong> is used by businesses all over the world to make connecting with employees, partners, suppliers, and customers<\/strong> easier and more efficient. As such, it is a vital component of every company, no matter the industry they are in or how big they are.<\/p>\n\n\n\n

Additionally, individuals and companies share<\/strong> sensitive information via mail<\/strong> every single day, so it is no surprise that more and more users are looking to email hosting<\/a> as a safer and more efficient solution that makes sending, receiving, and storing<\/strong> messages more manageable and secure.<\/p>\n\n\n\n

But which type of email hosting should you get? Should you go for managed or unmanaged mail hosting<\/strong>? How do the two differ? Which fits your needs better? <\/p>\n\n\n\n

In this article, we will answer all of these questions and more in the hopes that we will make your final decision a bit easier. <\/strong><\/p>\n\n\n\n

So, let\u2019s begin!<\/em><\/p>\n\n\n\n

\"Managed<\/a><\/figure>\n\n\n\n

Understanding the Differences Between Managed and Unmanaged Email Hosting<\/strong><\/h2>\n\n\n\n

Much like with different web hosting<\/a> plans, managed and unmanaged email services have key differences that set them apart. But before we see what they are, let\u2019s discuss the two electronic mail hosting options in more detail.<\/p>\n\n\n\n

What is Managed Email Hosting?<\/strong><\/h3>\n\n\n\n

With managed email hosting, your provider is responsible for handling all technical aspects associated with the service<\/strong>. Namely, the provider supplies you with a server infrastructure and is tasked with managing and maintaining it.<\/p>\n\n\n\n

This includes your host performing all software updates, <\/strong>malware<\/strong><\/a> scans, hardware replacements<\/strong>, and anything else related to the server. <\/p>\n\n\n\n

Additionally, web hosts usually offer many other services as part of the package, such as automated backups, advanced protection tools <\/strong>like <\/strong>SSL certificates<\/strong><\/a>, <\/strong>and access to 24\/7 customer support<\/strong>.<\/p>\n\n\n\n

This option is less affordable compared to self-managed<\/strong> email plans because it comes with many extra features. And since managed hosting does not require you to do anything server related – the heftier price tag is often more than fair. <\/p>\n\n\n\n

What is Unmanaged Email Hosting?<\/strong><\/h3>\n\n\n\n

Unmanaged email hosting is on the opposite side of the spectrum. Namely, a self-managed plan gets you a server with an operating system installed and not many additional services.<\/p>\n\n\n\n

By choosing this option, you will be in charge of installing and updating the apps and software you need, securing your server and mail account, optimizing its performance, <\/strong>and all other maintenance. <\/strong>You will also be responsible for backing up your data, performing security sweeps, and removing malware from your system.<\/p>\n\n\n\n

The biggest benefit of an unmanaged email hosting plan is that you get complete control over the environment<\/strong> and can do whatever you want with it. However, this means that the provider will not offer you much additional assistance, and everything will have to be done by the client. <\/p>\n\n\n\n

Regardless of the plan, the top mail providers will offer you customer support <\/strong>to some extent but definitely much less than with the managed version. <\/p>\n\n\n\n

Quick Summary: Managed vs. Unmanaged Email Hosting<\/strong><\/h3>\n\n\n\n
<\/th>Managed Email Hosting<\/strong><\/th>Unmanaged Email Hosting<\/strong><\/th><\/tr><\/thead>
Customer Support Level<\/strong><\/td>24\/7 priority assistance via multiple channels, like live chat, phone, and a ticketing system<\/strong>. Additionally, many providers include a dedicated customer support agent.<\/td>Most providers offer customer support for unmanaged mail clients, but usually, they are not a priority to agents. Additionally, if you want to get a dedicated agent<\/strong>, you must pay extra.<\/td><\/tr>
Technical assistance<\/strong><\/td>The provider handles all technical aspects of your server<\/strong>, including software updates, malware scanning and removal, maintaining hardware, security monitoring, etc.<\/td>Little to no technical assistance. All server-related tasks are your responsibility, from updating your systems to putting security protocols in place to tracking system performance.<\/td><\/tr>
Control<\/strong><\/td>Limited control over your server<\/strong>. There is less room for you to customize your server and configure your account, as some of it is pre-determined and handled by the provider.<\/td>Full root access to your server. You can configure your account whichever way you want and install all the plugins and add-ons you wish.<\/strong> Additionally, you have complete freedom to customize your server and build it according to your liking.<\/td><\/tr>
Additional Services<\/strong><\/td>Depending on the provider, you will get automated backups, CDN<\/a> support, advanced security tools like DDoS protection<\/strong><\/a> and SSL<\/strong>, branding and white label features, disaster recovery, load balancing, caching, and more.<\/em><\/td>Not many additional services are included. You will get a server and possibly an operating system (if it\u2019s Linux-based<\/strong>), but all other additional software and apps are up to you to install and configure.<\/td><\/tr>
Pricing<\/strong><\/td>It is the more expensive option of the two because it comes with many additional services<\/strong>. However, it removes the need for you to buy hardware or hire an IT team to maintain your server and accounts.<\/td>Plans are pretty cheap as they do not include many features. However, the price can increase depending on the extra services<\/strong> you might purchase.<\/td><\/tr>
Extra Costs<\/strong><\/td>There aren\u2019t many additional costs associated with this option unless your business requires special software or features<\/strong> that the provider doesn\u2019t include in its plans, like website security audits or ecommerce plugins.<\/td>Usually, providers do not include the essential features in unmanaged plans for free. So, you will have to pay additionally for DDoS<\/a> protection, SSL certificates, a CDN, backups<\/strong>, etc. Also, you may incur some administrative costs regarding hiring staff to manage your email server.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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Managed vs. Unmanaged Email Hosting: Which Is Right for Your Business?<\/h2>\n\n\n\n

Due to the massive difference between managed and unmanaged email hosting in terms of technical assistance, features, and pricing<\/strong>, the clientele for each one is quite different. So, the end decision really depends on your business and its needs. <\/p>\n\n\n\n

Below you can see who each type is better suited for.<\/p>\n\n\n\n

Who Uses Managed Email Hosting?<\/h3>\n\n\n\n

Managed email hosting is best suited for people who do not have prior technical experience<\/strong> and the skills <\/strong>needed to manage and maintain a server. Additionally, it is ideal for all those that do not have the time<\/strong> to do everything on their own nor the budget<\/strong> to build and take care of on-site infrastructure. <\/p>\n\n\n\n

More specifically, it\u2019s excellent for companies that cannot hire an in-house IT team<\/strong> but can afford to buy this plan<\/strong>. <\/p>\n\n\n\n

All in all, it\u2019s the perfect solution for all who want to focus on their core business activities<\/strong> and want a hassle-free <\/strong>hosting service. <\/p>\n\n\n\n

Who Uses Unmanaged Email Hosting?<\/h3>\n\n\n\n

Unmanaged email hosting is better suited for developers and tech-savvy users<\/strong> that want to build and customize their servers and accounts with no limitations<\/strong>. Additionally, self-managed plans are well-suited for companies that handle specialized projects and want complete control<\/strong> over every aspect of the mail settings. <\/p>\n\n\n\n

Moreover, it is an excellent option for businesses on a<\/strong> budget<\/strong>, as it is pretty cheap to buy an unmanaged plan. However, it is worth noting that since there are not many add-ons, the price you pay for your service could go up if you want to purchase extra tools and services.<\/p>\n\n\n\n

\"Managed<\/a><\/figure>\n\n\n\n

What to Look For in a Managed and Unmanaged Email Hosting Provider?<\/strong><\/h2>\n\n\n\n

Aside from picking the right hosting type, choosing a provider that offers all the email features and resources you need is vital for the success of your business. <\/p>\n\n\n\n

There are several factors you need to consider before settling on a hosting company, including the following:<\/p>\n\n\n\n