More features for all web hosting services

More features for all web hosting services

In the last couple of months, we were working on implementing some new great features to our web hosting services. We tested them and we are announcing them today.

The first change is related to the speed of the web sites hosted on our servers. We were using Apache for a couple of years and we decided to start switching servers to the fastest web server in the world which is LiteSpeed. LiteSpeed is a high-performance commercial web server. It uses less CPU and memory than Apache and this usage stays predictable even with traffic spikes or attacks. LiteSpeed handles connections faster and more efficiently, leading to improved static content speed and the fastest web applications. This means web apps like Magento, WordPress and Joomla run even faster on our servers. You can read more about LiteSpeed here.

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Why nobody likes my Facebook fan page posts?

Why nobody likes my Facebook fan page posts?
Everyone wants to be liked. For some of us, the desire is so strong, that is even painful. Brands also want to be liked, recognized, and why not idolized? However, the business does everything with financial motivation, not with personal.

People are satisfied with your product/service – they like you; People enjoy/identify themselves with your brand (cool, luxury, stable, expensive and etc.) – they follow you; People follow you – they recommend you to other potential clients.

We could talk for hours about brands, loyalty, and people’s identification with the brand. But today, our topic is about Facebook and why many businesses can’t get the desired likes and shares of their content.

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6 simple rules to improve your customer service

6 simple rules to improve your customer service

Scala hosting clients satisfaction survey data, 1st of January – 1st of July 2014
Maybe, for some people, the question “How to improve our customer service” has no answer. For others, it is so obvious. In fact, improving our customer service is simple, but we need to know the rules of the game and to act, every time, on 100 %, with 200 miles per hour.

“I can’t understand what exactly do these people want? They aren’t satisfied at all, while we do our job perfectly.” We often can hear that kind of client dissatisfaction explanation. This is happening because of the situation and customer desires misunderstanding.

What does the client want? Every marketing specialist, a business owner, an account manager, etc. ask themselves this question. After all, your business exists thanks to the clients. And we may never reach the real customers’ desires, even if we have done plenty of researches, polls or surveys.
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