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OnApp Has Been A Nightmare. OnApp Review.

onapp bad support

This is the first time we use our blog to post our experience with one of our ex-vendors that we used to outsource cloud hosting management services. Specifically, this article is about our bad experience with OnApp. I will include as much details as possible in order to be as helpful as possible to any future companies considering to use their services. I want to stress out that I would not write this long OnApp review but the way they treated us made me do it because in todays world such behavior must result in lost customers and lost future clients. Everyone should be aware what to expect by becoming a customer of OnApp. I will explain about the most serious issues because in 4 years we had to open more than 240 technical support tickets due to problems with their software which makes it 5 tickets per month and 1.25 tickets per week. In many of the cases their support staff didn’t know what they were doing and they even caused full data loss for 2 servers. Good that we had backups to restore them.

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Cloud Hosting Popularity Increasing

cloud hosting

No doubt cloud hosting is the type of hosting which has had the highest growth in the last couple of years. All big web hosting companies switched or are in the process of switching to cloud servers and moving away from traditional web hosting. Cloud hosting has got many benefits for the hosting providers and for the end users. For the cloud hosting providers it is cheaper as they can use much more powerful servers and utilize their systems resources to the maximum. At the same time they have to pay less, support less hardware and have lower licensing costs. The expenses for staff are lower too. Moreover, cloud hosting allows companies to achieve higher uptime and provide better quality of service. Finally but not least, cloud hosting is easy to support since providers can quickly provision new services. While a dedicated server installation and setup can take up to an hour, a cloud hosting server can be provisioned in minutes.

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What is Cloud Hosting?

cloud hosting

Let’s first start by explaining what cloud computing is. It will put the beginning of our article which will answer the question what is cloud hosting. First of all, cloud computing recently became popular. Businesses and individuals use it today due to its advantages over standalone computing and the benefits it brings. Cloud computing is a process of sharing guaranteed systems resources in a farm of multiple servers. The resources are CPU, memory, disk space, network speed and others. That allows the cloud computing owner to utilize the systems resources in a more efficient way. As a result, it costs less. That is one of the biggest benefits of cloud computing. Cloud computing can bring alot of speed an reliability if we compare it to standalone servers. Applications will run quicker and total expenses will be lower.

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